Bilingual Front Office & Member Services Coordinator - Reno

Accesstohealthcare; Reno (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Vision insurance

HSA with employer matching

Dependent Care FSA

Dental insurance

Life Insurance & LTD

Paid Time Off

Holidays

Parental Leave

Tuition Assistance

Job summary

Access to Healthcare Network (AHN) in Reno seeks a Front Office Coordinator/Operations to greet visitors, answer calls, process member payments, and support staff with daily administrative tasks in a fast-paced office.

You will maintain front desk operations, manage billing inquiries, print ID cards, assist with office supply ordering, and help ensure HIPAA privacy and a professional, welcoming environment for members and staff.

Qualifications

• Bilingual English/Spanish required.
• High school diploma or equivalent required; AA or higher preferred.
• Minimum 1 year customer service/administrative support experience preferred.
• Experience handling cash/payments preferred.
• Proficiency in Word/Excel/PowerPoint; Salesforce knowledge helpful.

Responsibilities

• Greet and assist visitors professionally and direct to staff.
• Answer and manage main office phone system; route inquiries.
• Maintain knowledge of AHN programs and services; provide information.
• Process member payments and respond to billing inquiries.
• Maintain front office organization and supply inventory.
• Protect member privacy per HIPAA requirements.
• Perform general administrative duties (typing, filing, scanning, etc.).
• Support Front Office Manager with daily operations and reporting.

Skills

Bilingual English/Spanish

Customer service

Cash handling

Interpersonal skills

Verbal and written communication

Organizational skills

Multi-tasking

Attention to detail

Time management

Education

High school diploma or equivalent

Associate degree (AA) or higher preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Salesforce

Job description

Access to Healthcare Network (AHN) in Reno seeks a Front Office Coordinator/Operations to greet visitors, answer calls, process member payments, and support staff with daily administrative tasks in a fast-paced office.

You will maintain front desk operations, manage billing inquiries, print ID cards, assist with office supply ordering, and help ensure HIPAA privacy and a professional, welcoming environment for members and staff.