Bilingual Front Office Assistant

Smile Starters; Asheville (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision insurance

Retirement plan options

Job summary

Smile Starters, a pediatric-focused dental practice in Asheville, NC, seeks a bilingual Front Desk professional to support patient communication, scheduling, and administrative tasks. You will check-in patients, verify eligibility, and assist clinical teams with interpretation as needed, contributing to a friendly, efficient office environment.

The ideal candidate has at least 1 year of dental/medical office experience, strong computer skills, and a can-do attitude.

Qualifications

• Bilingual in Spanish and English required.

Responsibilities

• Greet and communicate with patients and families in a friendly, professional manner.
• Check in patients and update paperwork and electronic records.
• Answer incoming phone calls and respond to patient inquiries.
• Schedule new and follow-up appointments; confirm via phone, text, or email.
• Follow up with patients who missed appointments.
• Process insurance claims and verify eligibility.
• Interpret for clinical staff and patients as needed.
• Perform other duties to support the team.

Skills

Bilingual (Spanish/English)

Computer skills

Excellent communication

Friendly, professional demeanor

Dental/medical office experience

Willingness to learn

Education

Associate’s degree or higher

Tools

NCTracks

Job description

Bilingual Front Desk /FOAAbout Smile StartersSmile Starters is a general dental practice serving children and young adults ages 1–20. We are dedicated to educating our patients on best practices for lifelong oral health. Working with the youngest members of our community allows us to achieve long-term results, which is highly rewarding for our team of Hygienists and Dentists. Many of our former patients now bring their own children to us — a testament to the care and relationships we build.This position provides an opportunity to assist in communication with non-English speaking patients and their families while performing front desk and clerical duties in a busy, supportive office environment.Job Duties / ResponsibilitiesGreet and communicate with patients and families in a friendly, professional mannerCheck in patients and update necessary paperwork and electronic recordsAnswer incoming phone calls and respond to patient inquiriesSchedule new and follow-up patient appointmentsConfirm appointments via phone, text, or emailFollow up with patients who missed appointmentsCheck out patients, including collecting patient portions of visits and scheduling future appointmentsReconcile procedures performed with those billedProcess insurance claims and verify eligibilityInterpret for clinical staff and patients as neededPerform other duties as assigned to support the teamIdeal CandidateAssociate’s degree or higherDesire and aptitude to learn and grow in a dental/medical officeMinimum of 1 year experience in a medical or dental officeFamiliarity with NCTracks a plusStrong computer skillsFriendly, professional demeanor and excellent communication skillsBilingual in Spanish and English (required)Requirements“Can-do” attitude and willingness to help the teamExperience in a dental or medical office environmentFluent in Spanish and EnglishBenefitsCompetitive salary with performance incentivesPaid time offHealth, dental, vision insurance, short term disability, and supplemental life insuranceCompany paid Basic Life Insurance and Long-Term DisabilityRetirement plan optionsFriendly, supportive, and collaborative team environmentOpportunity for career growth within a well-established pediatric-focused practiceRequirements“Can-do” attitude and willingness to help the teamExperience in a dental or medical office environmentFluent in Spanish and English