Bilingual Front of House Lead - Guest Experience

Stellina Pizzeria - Tysons Corner; Tysons (VA); Presencial; USD 42.000 - 58.000; Jornada completa

Descripción de la vacante

Stellina Pizzeria Tysons Corner is seeking an experienced hospitality professional to lead the Front of House team and deliver superb hospitality to guests and the community.

The role requires supervising FOH operations, coordinating with the chef and BOH, and training new staff while maintaining a positive, productive work environment. Fluency in Spanish is a plus. Equal opportunity employer with a focus on diversity and guest satisfaction.

Formación

• Experience in hospitality leadership and front-of-house supervision.
• Ability to manage floor during service and delegate tasks.
• Experience interviewing, onboarding, and training new staff.
• Commitment to guest satisfaction and safety standards.
• Spanish language skills are a plus.

Responsabilidades

• Direct supervision of the front of house employees daily, ensuring policies are followed and operations flow smoothly.
• Oversee the floor during service and ensure team stays on task and is properly delegated.
• Communicate with the kitchen/BOH to update menus and 86 items during service.
• Ensure guest satisfaction and engage in service recovery when issues arise.
• Interview, onboard, and train new employees and contribute to a positive work environment.
• Support sales, service, and appearance goals and maintain a safe, compliant operation.
• Assist with beverage inventory and ordering; ensure health and safety standards are met.

Conocimientos

FOH leadership

Guest service

Staff supervision

Training & onboarding

Service recovery

FOOD & BEVERAGE inventory

Descripción del empleo

Stellina Pizzeria Tysons Corner is seeking an experienced hospitality professional to lead the Front of House team and deliver superb hospitality to guests and the community.

The role requires supervising FOH operations, coordinating with the chef and BOH, and training new staff while maintaining a positive, productive work environment. Fluency in Spanish is a plus. Equal opportunity employer with a focus on diversity and guest satisfaction.