Bilingual Front Desk Specialist (Pediatric Care)

PM Pediatric Care; Washington; On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care in Washington is seeking a Front Desk Associate to warmly welcome families, manage registrations, and support the medical team with accurate administrative tasks and HIPAA-compliant patient flow.

The ideal candidate is a team player with strong communication skills, proficient with Microsoft Office, able to multi-task in a fast-paced setting, and comfortable handling insurance questions and sensitive information.

Qualifications

• High school diploma or GED.
• Excellent customer service and telephone skills.
• Ability to work flexible schedules, including travel to another site.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.
• Experience in a healthcare environment and knowledge of medical insurance preferred.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Maintains HIPAA compliance with patient accounts and demographics.
• Registers patients and maintains accurate records of demographics, insurance, and financial information.
• Manages incoming patient documents and correspondence.
• Monitors patient flow and assists with self-registration process.

Skills

Team player

Microsoft Office

Flexible schedules

Customer service

Verbal communication

Written communication

Professional demeanor

Attention to detail

Time management

Healthcare experience

Insurance knowledge

Education

High School Diploma or GED

Job description

PM Pediatric Care in Washington is seeking a Front Desk Associate to warmly welcome families, manage registrations, and support the medical team with accurate administrative tasks and HIPAA-compliant patient flow.

The ideal candidate is a team player with strong communication skills, proficient with Microsoft Office, able to multi-task in a fast-paced setting, and comfortable handling insurance questions and sensitive information.