Bilingual Front Desk Associate (Part-time) Columbia Heights, DC

PM Pediatrics; Washington (District of Columbia); On-site; USD 23,419 - 38,572; Full time

Job summary

PM Pediatrics is looking for a Front Desk Associate in Washington, DC, to engage with families and provide a welcoming experience. The role involves greeting families, managing patient flow, and ensuring HIPAA compliance while working in a fast-paced environment.

Key responsibilities include answering questions, coordinating escalations, and maintaining accurate patient accounts. The position requires excellent customer service skills, strong communication, and proficiency in Microsoft Office. Compensation ranges from $17 to $28 per hour based on experience.

Qualifications

• Must be a team player who can function independently in a fast-paced environment.
• Strong verbal and written communication skills required.
• Prior experience in a healthcare environment preferred.

Responsibilities

• Greets families professionally both in person and on the phone.
• Registers all patients and maintains accurate and complete accounts.
• Coordinates escalations and urgent issues to ensure timely resolutions.

Skills

Customer service skills

Organizational skills

Communication skills

Time management

Microsoft Office Suite

Education

High school diploma or GED

Job description

Summary

Front Desk Associate role is an opportunity for the right candidate to apply professional and personal skills by engaging with families to provide a welcoming, first‑class experience. Must be organized, able to multi‑task, and manage administrative tasks for the medical team aligning with PM's mission, vision, values, and culture.

Responsibilities

• Greets families professionally both in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Accesses empathy and listens actively in difficult interpersonal situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues to ensure timely and complete resolutions.
• Collaborates and communicates with site leadership to facilitate management of complex patient issues.
• Employs PM Pediatric Care’s core values to help patients, families, and team members navigate PM systems before, during, and after a visit.
• Monitors and manages patient flow throughout waiting and registration, including assisting families with self‑registration.
• Keeps up‑to‑date with distributed education on workflows, responsibilities, and technology.
• Registers all patients and maintains accurate and complete accounts, obliging HIPAA compliance.
• Manages inbound patient documents, mail, and correspondence with proper documentation and storage.
• Maintains confidentiality and privacy of all patient accounts in line with HIPAA guidelines.
• Performs opening and closing duties, including organizing, stocking, sanitizing, and reconciling.
• Executes other duties as assigned.

Qualifications

• Team player who can function independently in a fast‑paced environment.
• Intermediate skills with Microsoft Office Suite.
• Ability to work flexible schedules based on office needs.
• Must be willing to travel to another site within reason.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.
• Quality focused and detail oriented.
• Ability to calculate simple figures such as receipts, cash drawer counts, or give change.
• Outstanding time management, organizational, and critical thinking skills.
• Superior situational awareness and ability to respond to urgent situations.
• Prior experience in a healthcare environment and knowledge of medical insurance preferred.
• Socially perceptive and able to relate to children and their families.
• Comfortable with routine shifting demands.
• Ability to navigate multiple computer systems.
• Prior experience in front desk, concierge, customer service, or hospitality preferred.
• Must possess a high school diploma or GED.

Compensation

$17 – $28 per hour. Salary depends on experience and location.

EEO Statement

PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.