Front Desk

PrimeHealth Urgent Care; Bradenton (FL); On-site; USD 31,000 - 42,000; Full time

Job summary

PrimeHealth Urgent Care, LLC in Bradenton, FL is seeking a full-time Front Desk team member to greet patients, check them in and out, verify insurance, and collect copays. The role is on-site and supports clinical staff by scheduling appointments and entering patient information into the EHR.

Strong customer service, professional phone etiquette, and the ability to multitask in a fast-paced medical office are essential. English/Spanish bilingual skills are highly beneficial.

Qualifications

• Strong customer service and communication skills to interact effectively with patients, families, and team members.
• Proficiency in receptionist duties, including greeting patients, managing check-in/check-out, and scheduling appointments.
• Professional phone etiquette and ability to handle high call volumes with courtesy and accuracy.
• Computer literacy, including experience with electronic health records or scheduling systems, and basic data entry skills.
• Ability to speak both English and Spanish is highly beneficial.
• Attention to detail, reliability, and the ability to multitask in a fast-paced medical environment.
• Prior front desk or medical office experience preferred; high school diploma or equivalent required.
• Commitment to maintaining patient confidentiality and following healthcare privacy and safety guidelines.

Responsibilities

• Greet patients and manage check-in/check-out process.
• Verify insurance information and collect copayments or balances.
• Answer and route phone calls; schedule and confirm appointments.
• Enter patient information accurately into the electronic health record system.
• Support clinical staff with administrative tasks as needed.
• Manage patient flow in waiting area; maintain a clean reception space.
• Ensure confidentiality and comply with privacy guidelines.

Skills

Customer service

Reception duties

Phone etiquette

EHR systems

Bilingual EN/ES

Attention to detail

Front desk experience

Confidentiality

Education

High school diploma

Tools

EHR software

Job description

Company Description

PrimeHealth Urgent Care provides quality, affordable healthcare for patients of all ages with a strong focus on respect and individualized attention. Located in Southwest Florida, the center treats both routine and complex illnesses and injuries for local residents and visitors. PrimeHealth is open 7 days a week, accepts appointments and walk-ins, participates with most major insurance plans, and offers discounted rates for self-pay patients. The team includes English and Spanish speaking providers and staff, supporting accessible care for a diverse community. PrimeHealth maintains a welcoming, patient-centered environment where efficiency and compassion are equally valued.

Role Description

The Front Desk role at PrimeHealth Urgent Care is a full-time, on-site position based in Bradenton, FL. This role is responsible for greeting patients, checking them in and out, verifying insurance information, and collecting copayments or balances. Daily tasks include answering and routing phone calls, scheduling and confirming appointments, and ensuring accurate entry of patient information into the electronic system. The Front Desk team member also supports the clinical staff with administrative needs, manages patient flow in the waiting area, and helps maintain a clean and orderly reception space. Consistent, clear communication and a professional, welcoming presence are essential to this position.

Qualifications

• Strong customer service and communication skills to interact effectively with patients, families, and team members.
• Proficiency in receptionist duties, including greeting patients, managing check-in/check-out, and scheduling appointments.
• Professional phone etiquette and ability to handle high call volumes with courtesy and accuracy.
• Computer literacy, including experience with electronic health records or scheduling systems, and basic data entry skills.
• Ability to speak both English and Spanish is highly beneficial.
• Attention to detail, reliability, and the ability to multitask in a fast-paced medical environment.
• Prior front desk or medical office experience preferred; high school diploma or equivalent required.
• Commitment to maintaining patient confidentiality and following healthcare privacy and safety guidelines.