Bilingual Front Desk Specialist – Medical Office

Soma Medical Center PA; Wellington (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Vacation

Medical, Dental, and Vision Insurance

Accident Insurance

Job summary

Soma Medical Center PA is seeking a Front Desk Receptionist in a patient-facing role at our Wellington, FL site. You will greet patients, manage check-ins, and coordinate appointments in English and Spanish, while maintaining HIPAA-compliant confidentiality and accurate records in the EMR.

The role requires strong customer service skills, experience in medical offices, and the ability to work efficiently in a fast-paced environment with attention to detail.

Qualifications

• Bilingual proficiency in English and Spanish is required.
• High school diploma or equivalent required.
• Experience in a medical office or customer service role preferred.
• Knowledge of medical terminology, insurance processes, and EMR is a plus.
• Strong communication, organizational, and multitasking skills.
• Ability to handle a fast-paced environment with professionalism and attention to detail.
• Basic computer skills, including Microsoft Office and scheduling systems.

Responsibilities

• Greet and check in patients in a friendly, professional, and bilingual manner.
• Answer and manage incoming phone calls, schedule appointments, and respond to patient inquiries.
• Verify patient demographics, insurance information, and eligibility accurately.
• Maintain and update patient records in the EMR system.
• Collect copayments, balances, and process payments in accordance with office procedures.
• Coordinate patient flow by communicating with medical assistants and providers.
• Handle appointment scheduling, confirmations, cancellations, and follow-ups.
• Ensure patient confidentiality by adhering to HIPAA guidelines.
• Manage front desk operations, including filing, scanning, and general administrative tasks.
• Maintain a clean, organized, and welcoming reception area.
• Assist with insurance verification and referrals as needed.
• Address patient concerns professionally and elevate issues when appropriate.
• Support Soma Medical Center's operations and reputation through excellent customer service.

Skills

Bilingual English/Spanish

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

EMR systems

Microsoft Office

Scheduling systems

Job description

Soma Medical Center PA is seeking a Front Desk Receptionist in a patient-facing role at our Wellington, FL site. You will greet patients, manage check-ins, and coordinate appointments in English and Spanish, while maintaining HIPAA-compliant confidentiality and accurate records in the EMR.

The role requires strong customer service skills, experience in medical offices, and the ability to work efficiently in a fast-paced environment with attention to detail.