Front Desk Receptionist - Wellington

Soma Medical Center PA; Wellington (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Vacation

Medical, Dental, and Vision Insurance

Accident Insurance

Job summary

Soma Medical Center PA is seeking a Front Desk Receptionist in a patient-facing role at our Wellington, FL site. You will greet patients, manage check-ins, and coordinate appointments in English and Spanish, while maintaining HIPAA-compliant confidentiality and accurate records in the EMR.

The role requires strong customer service skills, experience in medical offices, and the ability to work efficiently in a fast-paced environment with attention to detail.

Qualifications

• Bilingual proficiency in English and Spanish is required.
• High school diploma or equivalent required.
• Experience in a medical office or customer service role preferred.
• Knowledge of medical terminology, insurance processes, and EMR is a plus.
• Strong communication, organizational, and multitasking skills.
• Ability to handle a fast-paced environment with professionalism and attention to detail.
• Basic computer skills, including Microsoft Office and scheduling systems.

Responsibilities

• Greet and check in patients in a friendly, professional, and bilingual manner.
• Answer and manage incoming phone calls, schedule appointments, and respond to patient inquiries.
• Verify patient demographics, insurance information, and eligibility accurately.
• Maintain and update patient records in the EMR system.
• Collect copayments, balances, and process payments in accordance with office procedures.
• Coordinate patient flow by communicating with medical assistants and providers.
• Handle appointment scheduling, confirmations, cancellations, and follow-ups.
• Ensure patient confidentiality by adhering to HIPAA guidelines.
• Manage front desk operations, including filing, scanning, and general administrative tasks.
• Maintain a clean, organized, and welcoming reception area.
• Assist with insurance verification and referrals as needed.
• Address patient concerns professionally and elevate issues when appropriate.
• Support Soma Medical Center's operations and reputation through excellent customer service.

Skills

Bilingual English/Spanish

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

EMR systems

Microsoft Office

Scheduling systems

Job description

Job Summary:

The Front Desk Receptionist at Soma Medical Center serves as the first point of contact for patients, providing exceptional customer service and administrative support. This role requires strong bilingual communication skills in English and Spanish to ensure a welcoming, efficient, and patient-centered experience while maintaining accuracy and confidentiality in all interactions.

Key Responsibilities:

• Greet and check in patients in a friendly, professional, and bilingual (English/Spanish) manner.


• Answer and manage incoming phone calls, schedule appointments, and respond to patient inquiries.


• Verify patient demographics, insurance information, and eligibility accurately.


• Maintain and update patient records in the electronic medical record (EMR) system.


• Collect copayments, balances, and process payments in accordance with office procedures.


• Coordinate patient flow by communicating effectively with medical assistants and providers.


• Handle appointment scheduling, confirmations, cancellations, and follow-ups.


• Ensure patient confidentiality by adhering to HIPAA guidelines and safeguarding sensitive information.


• Manage front desk operations, including filing, scanning, faxing, and general administrative tasks.


• Maintain a clean, organized, and welcoming reception area.


• Assist with insurance verification and referrals as needed.


• Address patient concerns professionally and elevate issues when appropriate.


• Support the overall operations and reputation of Soma Medical Center through excellent customer service.

Qualifications:

• High school diploma or equivalent required.


• Bilingual proficiency in English and Spanish required.


• Previous experience in a medical office or customer service role preferred.


• Knowledge of medical terminology, insurance processes, and EMR systems is a plus.


• Strong communication, organizational, and multitasking skills.


• Ability to handle a fast-paced environment with professionalism and attention to detail.


• Basic computer skills, including Microsoft Office and scheduling systems.

Work Environment:

• Medical office front desk setting with frequent patient interaction.


• Requires prolonged sitting, standing, and use of computers and phones.

Benefits:

• Paid Time Off (PTO)


• Vacation


• Medical, Dental, and Vision Insurance


• Accident Insurance