Bilingual Front Desk Specialist - Healthcare Clinic

Astrana Health, Inc.; San Gabriel (CA); Vor Ort; USD 28.000 - 34.000; Vollzeit

Zusammenfassung

Astrana Health, Inc. is seeking a Front Desk Receptionist for its Southern California Heart Center in San Gabriel, CA.

You will greet patients, manage check-in/check-out, coordinate appointments, and support the care team to ensure a smooth patient experience. Requirements include fluency in Mandarin, Cantonese, or Spanish, at least 1 year of front desk experience in outpatient settings, and proficiency with EHR systems while maintaining HIPAA compliance.

Qualifikationen

• Fluent in Mandarin, Cantonese, and/or Spanish.
• At least 1 year of Front Desk experience at an outpatient clinic.
• High school diploma or GED required.
• Strong communication skills with patients, providers, and staff.
• Proficiency with electronic health record (EHR) systems and HIPAA compliance.

Aufgaben

• Greet patients and visitors, provide exceptional customer service, and assist with the check-in and check-out process.
• Answer and manage a multi-line phone system, directing calls and taking messages.
• Schedule, reschedule, and confirm patient appointments while maintaining provider calendars.
• Verify patient demographics, insurance information, and eligibility; document in EMR.
• Collect co-pays, payments, and other patient financial responsibilities.
• Provide information to patients, visitors, pharmacies, and providers via phone, email, and in person.
• Submit treatment authorizations and referrals as needed.
• Prepare, organize, and maintain patient records for visits.
• Respond to inquiries and ensure timely follow-up.

Kenntnisse

Mandarin

Cantonese

Spanish

Customer service

Front desk experience

Ausbildung

High school diploma or GED

Tools

EHR systems

Jobbeschreibung

Astrana Health, Inc. is seeking a Front Desk Receptionist for its Southern California Heart Center in San Gabriel, CA.

You will greet patients, manage check-in/check-out, coordinate appointments, and support the care team to ensure a smooth patient experience. Requirements include fluency in Mandarin, Cantonese, or Spanish, at least 1 year of front desk experience in outpatient settings, and proficiency with EHR systems while maintaining HIPAA compliance.