Front Desk Receptionist (Bilingual Mandarin/Cantonese)

Astrana Health, Inc.; California; On-site; USD 28,000 - 33,000; Full time

Job summary

Astrana Health, Inc. in City of Industry, CA is seeking a Front Desk Receptionist who is fluent in Mandarin or Cantonese to greet patients and manage the check-in process, schedule appointments, and support the care team in a fast-paced clinic.

This full-time onsite role requires polite communication, accurate data entry in the EMR, handling payments, and coordinating with providers. You will be the friendly face welcoming patients and helping keep daily operations running smoothly.

Qualifications

• Must be fluent in Mandarin and/or Cantonese.
• At least 1 year of Front Desk experience at an outpatient primary care or specialty clinic.
• High school diploma or GED required.
• Strong verbal and written communication skills with the ability to interact professionally with patients, providers, and staff.
• Experience managing a multi-line phone system, scheduling appointments, and coordinating front desk operations.
• Proficiency with electronic health record (EHR) systems and maintaining accurate patient information.
• Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality.
• Strong organizational skills with excellent attention to detail.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Customer service-oriented with a professional and compassionate demeanor.

Responsibilities

• Greet patients and visitors, provide exceptional customer service, and assist with the check-in and check-out process.
• Answer and manage a multi-line phone system, directing calls appropriately and taking accurate messages for providers and staff.
• Schedule, reschedule, and confirm patient appointments while maintaining provider calendars.
• Verify patient demographics, insurance information, and eligibility, ensuring accurate documentation in the electronic medical record (EMR).
• Collect co-pays, payments, and other patient financial responsibilities in accordance with office procedures.
• Provide accurate information to patients, visitors, pharmacies, and healthcare providers via phone, email, and in person.
• Submit treatment authorization and referral requests as needed.
• Prepare, organize, and maintain patient records and documentation for scheduled visits.
• Respond to patient and physician inquiries and ensure timely follow-up.
• Maintain a clean, organized, and professional reception area.
• Support office operations by performing clerical duties, including filing, scanning, photocopying, faxing, and document management.
• Follow office policies and procedures to maintain patient confidentiality, office security, and HIPAA compliance.
• Collaborate with clinical and administrative teams to support efficient daily operations.
• Perform other duties and special projects as assigned.

Skills

Mandarin/Cantonese fluency

Education

High school diploma or GED

Tools

EHR systems

Job description

Front Desk Receptionist (Bilingual Mandarin/Cantonese)

Department: Clinic Operations

Employment Type: Full Time

Location: 18575 E. Gale Ave., Ste 105, City of Industry, CA 91748

Compensation: $20.00 - $24.00 / hour

Description

We’re looking for a friendly, detail-oriented, Chinese speaking professional to be the welcoming face of Astrana Health's Diagnostic Medical Group clinic in City of Industry, CA. As a Front Desk Receptionist, you’ll play a vital role in creating a smooth and positive experience for our patients - from the moment they walk in, to managing their appointments and supporting the care team. If you thrive in a fast-paced environment, love helping others, and are passionate about making a difference in a healthcare setting, we’d love to meet you!

Our Values:

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

What You'll Do

• Greet patients and visitors, provide exceptional customer service, and assist with the check-in and check-out process.
• Answer and manage a multi-line phone system, directing calls appropriately and taking accurate messages for providers and staff.
• Schedule, reschedule, and confirm patient appointments while maintaining provider calendars.
• Verify patient demographics, insurance information, and eligibility, ensuring accurate documentation in the electronic medical record (EMR).
• Collect co-pays, payments, and other patient financial responsibilities in accordance with office procedures.
• Provide accurate information to patients, visitors, pharmacies, and healthcare providers via phone, email, and in person.
• Submit treatment authorization and referral requests as needed.
• Prepare, organize, and maintain patient records and documentation for scheduled visits.
• Respond to patient and physician inquiries and ensure timely follow-up.
• Maintain a clean, organized, and professional reception area.
• Support office operations by performing clerical duties, including filing, scanning, photocopying, faxing, and document management.
• Follow office policies and procedures to maintain patient confidentiality, office security, and HIPAA compliance.
• Collaborate with clinical and administrative teams to support efficient daily operations.
• Perform other duties and special projects as assigned.

Qualifications

• Must be fluent in Mandarin and/or Cantonese.
• At least 1 year of Front Desk experience at an outpatient primary care or specialty clinic.
• High school diploma or GED required.
• Strong verbal and written communication skills with the ability to interact professionally with patients, providers, and staff.
• Experience managing a multi-line phone system, scheduling appointments, and coordinating front desk operations.
• Proficiency with electronic health record (EHR) systems and maintaining accurate patient information.
• Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality.
• Strong organizational skills with excellent attention to detail.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Customer service-oriented with a professional and compassionate demeanor.

Environmental Job Requirements and Working Conditions

• Our organization follows an in-person work structure where the expectation is to work onsite on a daily basis. The clinic is located at 18575 E. Gale Ave., Ste 105, City of Industry, CA 91748.
• Work schedule: Monday - Friday, 8:00am - 5:30pm.
• The total compensation target pay range for this role is: $20.00 - $24.00 per hour. The salary range represents our national target range for this role.

Astrana Health is proud to be an Equal Employment Opportunity and Affi… (continue sentence) After reviewing the following statement: Astrana Health is proud to be an Equal Employment Opportunity and Aff… (complete standard EEO statement). If you require assistance in applying for open positions due to a disability, please email us at [e-mail] to request an accommodation.

Additional Information: The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.