Bilingual Front Desk Specialist – Mandarin/Cantonese

Astrana Health Management; California; On-site; USD 28,000 - 33,000; Full time

Job summary

Astrana Health Management is seeking a friendly bilingual Front Desk Receptionist (Mandarin/Cantonese) for our Diagnostic Medical Group clinic in City of Industry, CA. You will greet patients, manage check-in/check-out, and support the care team in a fast-paced environment.

The role requires strong communication, at least 1 year of front desk experience in outpatient settings, and proficiency with EHR systems while upholding HIPAA and patient confidentiality.

Qualifications

• Fluent Mandarin and/or Cantonese.
• At least 1 year front desk experience at an outpatient clinic.
• High school diploma or GED.
• Proficiency with EHR systems and accurate patient information.
• Knowledge of HIPAA regulations and patient confidentiality.

Responsibilities

• Greet patients and visitors, manage check-in/check-out with excellent service.
• Answer and manage a multi-line phone system and relay messages.
• Schedule and confirm patient appointments, maintain provider calendars.
• Verify demographics, insurance information, and eligibility in EMR.
• Collect co-pays and payments per office procedures.
• Provide information to patients, pharmacies, and providers via phone/email/in person.
• Submit treatment authorizations and referrals as needed.
• Maintain patient records and documentation for visits.
• Ensure timely follow-up and respond to inquiries.
• Maintain a clean, organized reception area.
• Perform clerical duties: filing, scanning, photocopying, faxing, document management.
• Follow HIPAA and confidentiality policies.

Skills

Mandarin/Cantonese

Customer service

Communication

Education

High school diploma or GED

Tools

EHR systems

Job description

Astrana Health Management is seeking a friendly bilingual Front Desk Receptionist (Mandarin/Cantonese) for our Diagnostic Medical Group clinic in City of Industry, CA. You will greet patients, manage check-in/check-out, and support the care team in a fast-paced environment.

The role requires strong communication, at least 1 year of front desk experience in outpatient settings, and proficiency with EHR systems while upholding HIPAA and patient confidentiality.