Bilingual Medical Scheduler (Mandarin) – In-Clinic

Astrana Health, Inc.; El Monte (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Astrana Health, Inc. in El Monte, CA, is hiring a Scheduler (Bilingual Chinese) to coordinate patient appointments, communicate with providers, and support daily clinic operations. This full-time, in-person role requires Mandarin fluency and excellent organizational skills.

You’ll handle phone calls, set up radiology appointments, verify insurance, and translate as needed. The position offers steady hours, on-site work at 9700 Flair Drive, and a collaborative environment focused on patient

Qualifications

• Fluency in Mandarin required (Cantonese a plus).
• Experience in a medical or radiology scheduling office preferred.
• Familiar with insurance verification and scheduling systems.
• Excellent communication and interpersonal skills.
• Strong time management and multitasking abilities.
• Dependable, team-oriented, and patient-focused.

Responsibilities

• Answer phone calls promptly and transfer to the appropriate department
• Schedule radiology procedures and exams; provide preparation instructions to patients
• Review and confirm referring provider orders and insurance authorizations
• Contact patients and physician offices to confirm appointments and deliver exam prep details
• Verify insurance coverage as needed
• Monitor and respond to incoming faxes from referring providers
• Fax reports to requesting physician offices
• Provide interpretation or translation as needed (Mandarin required)
• Assist other departments with obtaining medical history or insurance information
• Contact IPAs or insurance providers to initiate authorization requests as directed
• Request prior imaging records from outside facilities when necessary
• Cross-train and support front desk operations as needed
• Complete other administrative duties as assigned by supervisors or managers
• Participate in monthly office meetings
• Other duties as assigned

Skills

Mandarin fluency

Medical scheduling experience

Insurance verification

Strong communication

Time management

Team-oriented

Job description

Astrana Health, Inc. in El Monte, CA, is hiring a Scheduler (Bilingual Chinese) to coordinate patient appointments, communicate with providers, and support daily clinic operations. This full-time, in-person role requires Mandarin fluency and excellent organizational skills.

You’ll handle phone calls, set up radiology appointments, verify insurance, and translate as needed. The position offers steady hours, on-site work at 9700 Flair Drive, and a collaborative environment focused on patient