Bilingual Mandarin/Cantonese Front Desk Receptionist

Astrana Health, Inc.; California; On-site; USD 28,000 - 33,000; Full time

Job summary

Astrana Health, Inc. seeks a friendly Mandarin/Cantonese-speaking Front Desk Receptionist for our Diagnostic Medical Group clinic in City of Industry, CA.

You will be the welcoming face, handling check-in/out, phone calls, scheduling, and EMR documentation to support the care team. The ideal candidate has at least 1 year front desk experience in outpatient settings, a high school diploma, strong communication skills, and HIPAA awareness.

Qualifications

• Fluent in Mandarin and/or Cantonese.
• 1 year front desk experience in outpatient clinic.
• High school diploma or GED.
• Experience using multi-line phone systems and scheduling.

Responsibilities

• Greet patients and visitors, handle check-in/check-out with courtesy.
• Answer multi-line phone system and direct calls; take messages for providers.
• Schedule, reschedule and confirm patient appointments; maintain provider calendars.
• Verify patient demographics, insurance information, and eligibility in EMR.
• Collect co-pays and payments per office procedures.
• Provide information to patients, visitors, pharmacies, and providers via phone, email, and in person.
• Submit treatment authorizations and referrals as needed.
• Maintain patient records and documentation for scheduled visits.
• Ensure confidentiality and HIPAA compliance; keep reception area organized.

Skills

Mandarin/Cantonese

Front desk experience

Customer service

Communication skills

HIPAA knowledge

EHR familiarity

Education

High school diploma or GED

Tools

EHR systems

Job description

Astrana Health, Inc. seeks a friendly Mandarin/Cantonese-speaking Front Desk Receptionist for our Diagnostic Medical Group clinic in City of Industry, CA.

You will be the welcoming face, handling check-in/out, phone calls, scheduling, and EMR documentation to support the care team. The ideal candidate has at least 1 year front desk experience in outpatient settings, a high school diploma, strong communication skills, and HIPAA awareness.