Bilingual Front Desk Specialist – Dental/Orthodontics

rockdentalbrands; Hoover (AL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

EAP (Employee Assistance Program)

Complimentary orthodontic treatment

PTO & paid holidays

401(k) with company matching

Job summary

Birmingham Orthodontics in Hoover, AL seeks a bilingual receptionist to be the welcoming face and voice of the practice. You’ll deliver world-class service to patients and coordinate with orthodontists and staff to keep the day running smoothly.

Fluency in English and Spanish, plus strong communication and multitasking skills, are essential. A high school diploma and prior front office experience are preferred; the role includes processing appointments, verifying insurance, and maintaining

Qualifications

• High school diploma or equivalent.
• 2+ years front office experience preferred.
• Basic computer literacy.
• Legible handwriting.

Responsibilities

• First Impression Champion: Warmly welcome patients and families, managing check-ins, phone lines, and direct customer service with enthusiasm.
• Patient & Schedule Optimization: Coordinate patient scheduling, appointment confirmations, and patient flow to maximize treatment efficiency.
• Insurance & Financial Coordination: Verify insurance eligibility, manage patient accounts, and assist families in understanding their coverage.
• Records & Administration: Maintain precise, HIPAA-compliant patient health records and digital files.
• Practice Support: Maintain front-desk stock, assist with office organization, and ensure our reception area is clean, inviting, and stocked.

Skills

Bilingual proficiency

Communication

Time management

Team player

Education

High school diploma or equivalent

Front office experience (2+ years)

Basic computer literacy

Legible handwriting

Job description

Birmingham Orthodontics in Hoover, AL seeks a bilingual receptionist to be the welcoming face and voice of the practice. You’ll deliver world-class service to patients and coordinate with orthodontists and staff to keep the day running smoothly.

Fluency in English and Spanish, plus strong communication and multitasking skills, are essential. A high school diploma and prior front office experience are preferred; the role includes processing appointments, verifying insurance, and maintaining