Bilingual Front Desk Specialist – English/Spanish

Rock Dental Alabama PLLC; Hoover (AL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Complimentary orthodontic treatment if

Job summary

Birmingham Orthodontics in Hoover, AL is hiring a bilingual Receptionist to be the welcoming face and voice of our practice. You’ll manage check-ins, answer calls, and coordinate scheduling with our orthodontists and team to keep the day running smoothly.

Fluency in English and Spanish is required, along with exceptional communication and organizational skills. We offer a supportive, energetic environment with strong growth opportunities and a benefits package.

Qualifications

• High school diploma (or equivalent) required.
• 2+ years of front office experience preferred.
• Basic computer literacy and legible handwriting.

Responsibilities

• First Impression Champion: warmly welcome patients and families, managing check-ins, phone lines, and direct customer service with enthusiasm.
• Patient & Schedule Optimization: coordinate scheduling, appointment confirmations, and patient flow to maximize efficiency.
• Insurance & Financial Coordination: verify eligibility, manage patient accounts, and explain coverage to families.
• Records & Administration: maintain HIPAA-compliant patient health records and digital files.
• Practice Support: maintain front-desk stock, assist with office organization and cleanliness.

Skills

Bilingual Proficiency

Communication & People Skills

Detail & Time Management

Team Player Mindset

Education

High school diploma (or equivalent)

Tools

Basic computer literacy

Job description

Birmingham Orthodontics in Hoover, AL is hiring a bilingual Receptionist to be the welcoming face and voice of our practice. You’ll manage check-ins, answer calls, and coordinate scheduling with our orthodontists and team to keep the day running smoothly.

Fluency in English and Spanish is required, along with exceptional communication and organizational skills. We offer a supportive, energetic environment with strong growth opportunities and a benefits package.