Bilingual Front Desk Representative

Addison Group; Pasadena (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a Bilingual Front Desk Representative to join their dynamic team in Pasadena and Pearland. This contract-to-hire role offers a chance to thrive in a fast-paced environment, providing excellent patient care and support. You will be responsible for managing check-in, scheduling, and check-out duties, ensuring a seamless experience for patients. With a focus on teamwork and collaboration, you will have the opportunity to develop your skills in a supportive setting. If you are passionate about patient care and bilingual in English and Spanish, this position is perfect for you.

Benefits

Contract-to-hire opportunity

Collaborative healthcare environment

Weekly pay

Exposure to various administrative responsibilities

Qualifications

• 2+ years of medical front desk experience required.
• Experience using Epic EMR is essential.

Responsibilities

• Greet and check in/out patients with professionalism.
• Schedule appointments and manage patient referrals.

Skills

Bilingual in English and Spanish

Strong communication skills

Attention to detail

Understanding of insurance terms

Tools

Epic EMR

Job description

Job Title: BilingualFront Desk Representative (Bilingual – Spanish)

Location (City, State): Pasadena & Pearland, TX (Must be flexible to work at both locations)

Industry: Healthcare / Medical Office

Pay: $18–$20 per hour (based on experience)

About Our Client:

Addison Group is partnering with a well-established specialty healthcare practice in the Greater Houston area. This is a contract-to-hire opportunity for a bilingual Front Desk Representative who thrives in a fast-paced, patient-focused environment.

Job Description:

The Front Desk Representative will rotate between check-in, scheduling, and check-out duties. This role requires strong communication skills, attention to detail, and the ability to work in a multi-provider setting while delivering excellent service to patients.

Key Responsibilities:

• Greet and check in/out patients with professionalism and empathy
• Schedule appointments and follow-ups using Epic EMR
• Process patient referrals and ensure accurate appointment coordination
• Monitor work queues for missing registration and authorizations
• Verify insurance details and collect appropriate patient payments (copays, deductibles, coinsurance)
• Reconcile payments within the EMR system
• Provide coverage at both Pasadena and Pearland offices as needed

Qualifications:

• 2+ years of medical front desk experience
• Experience using Epic EMR required
• Bilingual in English and Spanish is required
• Understanding of insurance terms and patient collections
• Prior experience in referral or procedure scheduling is a plus

Additional Details:

• Rotating schedule:
  • Check-In: 7:30 AM – 4:30 PM
  • Scheduling: 8:00 AM – 5:00 PM
  • Check-Out: 8:30 AM – 5:30 PM
• Patient volume varies (average 60–100 per day depending on provider schedule)
• Black scrubs required (scrubs may be provided if needed)
• Team of 3–4 front desk staff per location

Perks:

• Contract-to-hire opportunity with potential for permanent placement
• Work in a collaborative, supportive healthcare environment
• Exposure to a variety of administrative responsibilities
• Weekly pay through Addison Group

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.

IND 004-007