Bilingual Front Desk Receptionist / Office Assistant (Medical Office)

Journey Through Life; Houston (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental Insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

Paid time off

401(k)

Employee discount

Job summary

Journey Through Life in Houston seeks a responsible Administrative Assistant to perform diverse clerical tasks and support managers and staff in a medical office. You will handle scheduling, data entry, and patient communications while maintaining insurance records and coordinating with insurance carriers.

The role emphasizes attention to detail, independence, and strong customer service skills to facilitate efficient operations and patient care in a busy outpatient environment.

Qualifications

• High school education or equivalent required.
• 1-3 years of experience in a similar setting preferred.
• Knowledge of medical insurance terminology, benefits, and billing processes.
• Excellent multitasking, organization and communication skills.

Responsibilities

• Perform day-to-day general office duties including word processing, filing, and data entry.
• Schedule appointments and verify patient information and visit requirements.
• Assist in doctor day workflows to manage patient flow efficiently.
• Verify patient benefit eligibility and coverage; document in carriers' system.
• Maintain accurate patient insurance records and update EHR data.
• Receive and distribute mail and deliveries; manage office supplies.
• Support office manager and participate in additional duties as assigned.

Skills

Organized

Detail-oriented

Customer service

Multitasking

Communication

Typing

Team player

Independent work

Education

High school education

Tools

Microsoft Word

Excel

Job description

We offer a comprehensive benefits package to include: Health, Dental, and Vision Insurance, Short and Long-Term Disability Insurance, Life Insurance, 6 Paid Annual Holidays,1 Floating Holiday, and Personal Time Off (PTO), which cover Personal, Vacation, and Sick days.

Position Summary:

We are looking for a responsible Administrative Assistant to perform various administrative and clerical tasks. Duties of the Administrative Assistant include:

• Providing support to our managers and employees.
• Assisting in daily office needs.
• Managing our company’s general administrative activities.

Knowledge/Skills/Qualifications:

• High school education or equivalent required.
• An equivalent combination of education and experience related to the Mental Health Industry is preferred.
• Organized, detail-oriented, and able to manage competing priorities.
• Excellent typing and computer usage skills, including Microsoft Word and Excel proficiency.
• Ability to relate with people of diverse backgrounds and provide excellent customer service and solutions to problems.
• Knowledge of medical insurance terminology, medical benefits, and billing process.
• Experience with online benefit verification, working with insurance companies, and extensive knowledge of different types of coverage and policies.
• Maintain accurate patient insurance records.
• Good judgment and must have excellent multitasking skills.
• Resourcefulness in problem-solving.
• Ability to work independently, give attention to detail, prioritize, and perform several tasks together without losing concentration.
• Effective in communicating clearly in writing and in speaking without being misunderstood.
• 1-3 years of experience in a similar setting is preferred
• TEAM PLAYER and willing to diversify job duties.

Duties and Responsibilities include but are not limited to:

• Performs day-to-day general office duties including but not limited to word processing, copying, filing, faxing, answering phones, and data entry.
• Scheduling appointments carefully screen patients for the new address, update registration, and inform the patient of adequate information that must be presented at the visit.
• Assist on Doctor Day to manage the flow of patients efficiently.
• Verifies patient benefit eligibility and coverage and document in the Insurance carrier’s system.
• Obtains authorization/referral for office visits/procedures.
• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness.
• Ensure complete and accurate data, including patient demographics and current insurance information, and update patient benefit information in the EHR system.
• Receive and distribute incoming and outgoing mail and deliveries.
• Submitting medical authorizations
• Maintained an adequate amount of office supplies and place orders in a timely manner.
• Responsible for client charts and maintenance of chart room.
• Performs other duties as assigned by Office Manager.

The above statements reflect the general duties considered to describe the principal functions of the position identified. They shall not be regarded as a detailed description of all the work requirements that may be inherent in the position.

Job Type: Full-time

Salary: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Credit union membership
• Dental Insurance
• Employee assistance program
• Employee discount
• Financial planning services
• Health insurance
• Health savings account
• Life insurance
• Loan repayment program
• Opportunities for advancement
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Healthcare setting:

• Medical office
• Outpatient

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Houston, TX: Reliably commute or plan to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)