Front Desk Receptionist / Assistant

Spine & Injury Clinic; Laramie (WY); On-site; USD 28,000 - 36,000; Full time

Job summary

Spine & Injury Clinic in Laramie, WY is seeking a reliable Receptionist/Office Assistant to join our close-knit team. This full-time, long-term position requires exceptional customer service, organization, and professionalism.

Responsibilities include checking patients in/out, answering calls, data entry, scheduling, billing questions, and supporting teammates. A High School diploma and proficiency with Microsoft Office are preferred; experience in medical offices is a plus.

Qualifications

• Must have High School diploma or GED.
• Proficient in Microsoft Office.
• Excellent written and verbal communication skills.
• Excellent telephone etiquette.
• Attention to detail and accuracy in task completion.
• Positive attitude with strong interpersonal skills.
• Ability to work in a team and adapt to changing workload.
• Ability to complete multiple tasks timely and accurately.
• Medical office work knowledge beneficial.

Responsibilities

• Check patients in and out.
• Answer multi-line telephone and direct calls.
• Chart preparation and data-entry; obtain patient information.
• Scheduling and managing upcoming appointments.
• Process patient payments and assist with billing questions.
• Provide patients with excellent service and support.
• Cross-train to assist in other areas as needed.

Skills

Customer service

Communication

Telephone etiquette

Interpersonal skills

Teamwork

Multitasking

Adaptability

Positive attitude

Attention to detail

Education

High School diploma or GED

Tools

Microsoft Office

Job description

We are looking to hire a reliable, hard-working, detail-oriented Receptionist/Office Assistant to join our team. Applicant must be professional, pleasant and have excellent customer service skills. We are a close-knit office where every person’s role is crucial to providing our patients the best care possible.

We are seeking the ideal candidate for this full-time, long-term position.

Starting salary & benefits are competitive and dependent on experience and commitment to lengthy employment.

Responsibilities will include

• Providing our patients with excellent service!
• Checking patients in and out
• Answering multi-line telephone and directing calls
• Chart preparation
• Data-entry; obtaining and entering patient information
• Scheduling
• Managing patient upcoming appointments
• Patient payment collection and processing
• Assisting patients regarding billing questions and payment options
• Cross-training as needed to assist in other areas

Necessary skills/experience

• High School diploma or GED
• Proficient in Microsoft Office
• Outstanding customer relations and customer service
• Excellent written and verbal communication skills
• Excellent telephone etiquette
• Attention to detail and accuracy in task completion
• Possess a positive attitude with excellent interpersonal skills and the ability to interact and build strong working relationships with patients as well as coworkers
• Ability to work in a team environment and adapt to changing workload and circumstances effectively; able to respond to new information quickly
• Ability to complete multiple tasks timely and accurately
• Although not required, medical office work related experience and/or knowledge of medical terminology and insurance billing would be beneficial.