Bilingual Front Desk Receptionist - Facial Plastic Surgery

Staffing for Doctors; South Gate (CA); On-site; USD 8,300 - 10,000; Full time

Job summary

Staffing For Doctors seeks a warm, organized Bilingual Front Desk Receptionist for a Southern California facial plastics/ENT practice. You will handle calls in English and Spanish, schedule appointments, verify insurance, and manage front‑office tasks with HIPAA compliance.

Must have EMR experience and a private home office setup for a full‑time contractor role. The ideal candidate will be proficient in Google Workspace, be detail‑oriented, and able to work independently in a busy clinic

Qualifications

• Minimum of 1 year front‑desk or medical receptionist experience in a U.S. healthcare practice.
• Bilingual in English and Spanish with excellent written and verbal communication.
• Experience handling inbound and outbound patient calls and scheduling.
• Experience verifying patient insurance eligibility.
• Hands‑on experience with at least one EMR/practice management system.
• Solid understanding of HIPAA and patient confidentiality.
• Strong organizational skills and ability to work independently.
• Private, quiet home office with reliable computer and internet.

Responsibilities

• Answer inbound patient calls in English and Spanish about appointments and policies.
• Make outbound calls for confirmations, reminders, and follow‑ups.
• Schedule, reschedule, and cancel patient appointments and keep calendars accurate.
• Coordinate new patient consultations for cosmetic and ENT services.
• Verify patient insurance eligibility and update coverage in the system.
• Enter patient demographics and appointment details in the EMR system.
• Take messages and route clinical questions to the provider.
• Manage voicemails and emails using Google Workspace.
• Maintain HIPAA compliance and patient confidentiality at all times.

Skills

Bilingual English/Spanish

Front desk experience

Appointment scheduling

Phone handling

HIPAA compliance

EMR experience

Office Ally experience

Google Workspace

Organizational skills

Private home office setup

Tools

Office Ally

EMR systems

Google Workspace

Job description

We are seeking a warm, organized, and professional Bilingual Front Desk Receptionist to support our client's Facial Plastic Surgery and ENT (Otolaryngology) practice in Southern California. The ideal candidate has hands‑on front‑desk experience in a U.S. medical practice, communicates confidently in English and Spanish, and is comfortable managing a busy phone line, patient scheduling, insurance eligibility checks, and front‑office administration with accuracy and excellent patient care. This is a dedicated, full‑time placement: you will work directly with one practice as an extension of its front‑office team.

Key Responsibilities

• Answer inbound patient calls in English and Spanish, addressing questions about appointments, procedures, office policies, and general inquiries.
• Make outbound calls for appointment confirmations, reminders, rescheduling, and patient follow‑ups.
• Schedule, reschedule, and cancel patient appointments for consultations, procedures, and follow‑up visits, keeping the provider's calendar accurate and organized.
• Coordinate new patient consultations for both cosmetic and ENT services, ensuring patients have the information they need before their visit.
• Verify patient insurance eligibility and benefits for ENT visits and update coverage information in the system.
• Enter and update patient demographics, insurance details, and appointment information in Office Ally.
• Take accurate messages and route clinical questions to the provider or appropriate staff member.
• Manage voicemails, emails, and general front‑office administrative tasks using Google Workspace.
• Handle all patient information with discretion and in full compliance with HIPAA.

Must Have

• Minimum of 1 year of front‑desk or medical receptionist experience in a U.S. healthcare practice.
• Bilingual in English and Spanish with excellent written and verbal communication skills. Fluent, natural spoken English with a clear, professional phone presence is required (American accent preferred).
• Strong experience handling inbound and outbound patient calls and appointment scheduling.
• Experience verifying patient insurance eligibility.
• Hands‑on experience with at least one EMR/practice management system.
• Solid understanding of HIPAA and patient confidentiality.
• Strong organizational skills, attention to detail, and the ability to work independently.
• Private, quiet home office with a reliable computer, high‑speed internet, backup internet and power, and a noise‑canceling headset.

Nice to Have

• Office Ally experience.
• Experience in plastic surgery, ENT/otolaryngology, aesthetics, med spa, or dermatology practices.
• Previous experience as a Virtual Medical Assistant or Virtual Receptionist.

Please note that this is a full‑time contractor position (40 hours per week) with a pay rate of $6 - $7.5 per hour depending on skillset and experience. The schedule is Monday through Friday, 8:00 AM–5:00 PM PST (10:00 AM–7:00 PM Central America time / 11:00 AM–8:00 PM Colombia and Ecuador time). HIPAA training is required for all placements.