Bilingual Virtual Assistant (English/Spanish) Receptionist

GoLean Health; États-Unis; À distance; MXN 7 400 - 11 000; Temps partiel

Résumé du poste

GoLean Health is seeking a Bilingual Virtual Assistant (English/Spanish) to support an Internal Medicine practice. You will manage patient communications, schedule appointments, and handle insurance verifications in a remote, part-time role.

The ideal candidate communicates clearly on calls, coordinates patient flow, and maintains accurate records in the EMR while upholding HIPAA standards. This opportunity offers flexible hours and a patient-centered work environment.

Qualifications

• Excellent verbal and written communication in English and Spanish.
• Experience handling phone calls in patient-facing or healthcare support roles.
• Strong scheduling and follow-up skills for appointments.

Responsabilités

• Handle a high volume of inbound/outbound calls with patients and healthcare contacts.
• Provide appointment reminders, scheduling support, and patient assistance.
• Verify patient information and document call outcomes in the EMR.
• Coordinate with payer offices and providers to avoid delays.
• Maintain HIPAA-compliant workflows and protect patient privacy.

Connaissances

Bilingual English/Spanish

Phone communication

Appointment scheduling

Detail-oriented

HIPAA knowledge

Description du poste

Bilingual Virtual Assistant (English/Spanish)

Receptionist

Remote | Part-Time | 40 Hours/Week | $6.5/hour with 6 mos perf review

Role Summary

We are hiring a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. This role requires someone with strong English and Spanish communication skills, especially over the phone, since a large part of the work involves speaking directly with patients, coordinating appointments, handling follow-ups, and keeping communication clear and professional.

This is a patient-facing support role that directly affects clinic flow, patient experience, and day-to-day operational efficiency. The ideal candidate is organized, dependable, confident on calls, and able to manage scheduling, insurance-related tasks, and administrative follow-through with accuracy.

Top Requirements

• Strong bilingual communication skills in both English and Spanish
• Confident and professional on phone calls
• Strong patient coordination and scheduling ability
• High attention to detail and reliable follow-through

Key Responsibilities

• Phone Calls and Patient Communication
• Handle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contacts
• Communicate clearly and professionally in both English and Spanish
• Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance
• Answer routine patient questions and elevate concerns appropriately
• Maintain a calm, patient-friendly tone, especially when dealing with elderly patients or complex situations
• Appointment Scheduling and Patient Coordination
• Manage new and existing patient scheduling through phone, email, and text
• Maintain provider calendars accurately and help prevent gaps, overlaps, or scheduling errors
• Confirm appointments and manage cancellations, reschedules, and waitlist coordination
• Conduct pre-visit outreach and communicate next steps clearly to patients
• Ensure accurate patient demographics, appointment notes, and call outcomes are documented in the system
• Insurance Verification and Benefits
• Verify patient eligibility and benefits before appointments
• Confirm copays, deductibles, covered services, and authorization requirements
• Identify insurance issues early and communicate them clearly to patients and internal staff
• Document verification results accurately in the EMR and any internal trackers
• Escalate unresolved payer issues and follow through until completed
• Referral and Prior Authorization Support
• Process referral-related tasks and ensure required documents are complete
• Initiate and follow up on prior authorization requests as needed
• Track pending items, approvals, denials, and required follow-up actions
• Coordinate with payer offices, provider offices, and internal team members to avoid delays
• Administrative Support and Documentation
• Maintain accurate, timely, and consistent documentation
• Support daily administrative workflows such as inbox management, task queues, forms, uploads, and follow-up tracking
• Handle patient information in a HIPAA-compliant manner
• Provide status updates proactively and complete assigned tasks with minimal follow-up

Required Qualifications

• Excellent verbal and written communication skills in both English and Spanish
• Previous experience handling phone calls in a patient-facing, customer-facing, or healthcare support role
• Strong confidence speaking with patients over the phone, including appointment coordination and follow-up calls
• Highly organized, detail-oriented, and able to manage multiple tasks accurately
• Able to work independently and communicate updates clearly
• Reliable computer setup, headset, and stable internet connection for remote work
• HIPAA knowledge or experience with HIPAA-compliant workflows

Nice to Have

• Clinical or healthcare background
• Familiarity with EMR/EHR systems
• Experience supporting internal medicine, primary care, or similar outpatient practices