Bilingual Front Desk Receptionist – English/Spanish

America's Best; Portage (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off & Company HOLID

Parental Leave

Employee Eyewear Discount

Overtime pay when applicable

Job summary

America's Best, part of National Vision, is seeking a friendly Receptionist to greet customers and manage front desk operations in our Portage store. You’ll handle calls, schedule appointments, maintain patient records, and support insurance documentation while delivering courteous service.

We offer competitive pay, benefits, and opportunities for growth within a nationwide eye care leader. Bilingual English/Spanish preferred; prior receptionist experience is a plus.

Qualifications

• Fluent in reading and speaking both English and Spanish.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Keeps flow of customers through the store smooth.
• Answers, screens, and forwards incoming phone calls.
• Processes insurance information as needed.
• Schedules and confirms appointments and classes.
• Files patient records daily and pulls files for next-day appointments.
• Checks order status and notifies customers of delays.
• Keeps reception area tidy and stocked.

Skills

Bilingual English/Spanish

Customer service

Organizational skills

Phone handling

Front desk experience

Multitasking

Job description

America's Best, part of National Vision, is seeking a friendly Receptionist to greet customers and manage front desk operations in our Portage store. You’ll handle calls, schedule appointments, maintain patient records, and support insurance documentation while delivering courteous service.

We offer competitive pay, benefits, and opportunities for growth within a nationwide eye care leader. Bilingual English/Spanish preferred; prior receptionist experience is a plus.