Patient Services Representative Bilingual

LCH Health and Community Services; Kennett Square (Chester County); On-site; USD 20,664,000 - 28,930,000; Full time

Job summary

LCH Health and Community Services is seeking a Patient Services Representative to provide customer service by phone and in person. This role handles the main line, routing calls, scheduling appointments, and answering basic inquiries across LCH sites.

Evening hours and travel between LCH locations are required. The team values bilingual Spanish-English capability, strong communication, and a commitment to serving a diverse community.

Qualifications

• Bilingual fluency in Spanish and English required.
• High school diploma, or equivalent, required.

Responsibilities

• Answer calls on the main line and route to appropriate staff.
• Make appointments for the health center.
• Provide basic information to patients.
• Direct patients to proper service, perform intake and checkout, and collect fees.

Skills

Bilingual fluency in Spanish and Eng

Education

High school diploma or equivalent

Job description

LCH Health and Community Services

Job Category

Overview

Description

The Patient Services Representative (PSR) provides vital customer service via telephone and in person. This position is responsible for answering calls on LCH’s main line, routing calls to appropriate staff, making appointments for the health center and providing basic information. When functioning in the role of front office reception, the PSR directs patients to the proper service, performs patient intake and assessment, provides check-out services, collects and records fees, and provides patient services (appointments and inquiries).

This position will require evening hours and travel between LCH locations.

Minimum Qualifications

• Bilingual fluency in Spanish and English required
• High school diploma, or equivalent, required

Benefits

• Medical/Vision/Prescription/Dental insurance
• Employer paid basic Life/LTD insurance
• Retirement plan with employer match
• Reimbursement accounts (FSA)
• EAP
• Paid Time Off and Paid Holiday

COVID-19 Vaccination required.

LCH is a culturally competent, bilingual, bicultural agency. Qualified members of the community are encouraged to apply.