Bilingual Front Desk & Patient Services Associate

Mercy Community Healthcare; Lewisburg (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401(k)

Job summary

Mercy Community Healthcare in Lewisburg, TN seeks a friendly Front Desk Associate to create a welcoming first impression for patients. You will collect information, verify insurance, collect payments, and direct patients to the correct clinic areas, while coordinating scheduling and answering phones.

The ideal candidate has 2–3 years of high-volume office experience, proficiency in MS Office, and strong communication and organizational skills; bilingual Spanish/English is highly preferred to

Qualifications

• 2-3 years' experience in a high-volume office, data entry and medical office management preferred.
• Proficient in MS Office - Word, Excel, PowerPoint.
• Bilingual in Spanish and English highly preferred.
• Strong communication and organizational skills for patient interactions.

Responsibilities

• Greet patients and make a great first impression.
• Collect accurate information and data.
• Verify insurance coverage including copays/deductibles.
• Collect payments from patients.
• Direct patients to the appropriate clinic area.
• Schedule appointments.
• Answer phones and manage call flow.
• Schedule shifts: Monday-Thursday, 8:00 AM – 7 PM.

Skills

Customer service

Communication

Time management

Teamwork

Bilingual Spanish/English

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Mercy Community Healthcare in Lewisburg, TN seeks a friendly Front Desk Associate to create a welcoming first impression for patients. You will collect information, verify insurance, collect payments, and direct patients to the correct clinic areas, while coordinating scheduling and answering phones.

The ideal candidate has 2–3 years of high-volume office experience, proficiency in MS Office, and strong communication and organizational skills; bilingual Spanish/English is highly preferred to