Front Desk Patient Services Representative - Lewisburg

Mercy Community Healthcare; Lewisburg (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401(k)

Job summary

Mercy Community Healthcare in Lewisburg, TN seeks a friendly Front Desk Associate to create a welcoming first impression for patients. You will collect information, verify insurance, collect payments, and direct patients to the correct clinic areas, while coordinating scheduling and answering phones.

The ideal candidate has 2–3 years of high-volume office experience, proficiency in MS Office, and strong communication and organizational skills; bilingual Spanish/English is highly preferred to

Qualifications

• 2-3 years' experience in a high-volume office, data entry and medical office management preferred.
• Proficient in MS Office - Word, Excel, PowerPoint.
• Bilingual in Spanish and English highly preferred.
• Strong communication and organizational skills for patient interactions.

Responsibilities

• Greet patients and make a great first impression.
• Collect accurate information and data.
• Verify insurance coverage including copays/deductibles.
• Collect payments from patients.
• Direct patients to the appropriate clinic area.
• Schedule appointments.
• Answer phones and manage call flow.
• Schedule shifts: Monday-Thursday, 8:00 AM – 7 PM.

Skills

Customer service

Communication

Time management

Teamwork

Bilingual Spanish/English

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Mercy Community Healthcare

is looking for an energetic, self-motivated Front Desk Associate in Lewisburg, TN, with a passion for making a difference in the lives of those we serve in our community.

Mercy's Mission

The mission of Mercy Community Healthcare is to reflect the love and compassion of Jesus Christ by providing excellent healthcare to ALL and support to their families. We provide care to the uninsured, underinsured and insured through pediatric and adult primary care, mental and behavioral health services, and care coordination.

What Is in It for You?

• Work for a place with mission and purpose.
• Work with great people around you.
• Great benefits like Medical, Dental, Vision, PTO, and 401(k).
• Make a difference in your community.

What Is This Job All About?

• Making a great first impression when you greet our patients.
• Collecting appropriate information and data.
• Verifying insurance coverage including but not limited to copay/deductible payments.
• Collecting appropriate payments.
• Directing patients to the appropriate area of the clinic.
• Scheduling appointments.
• Answering phones.
• Schedule will be Monday-Thursday from 8:00 AM - 7 PM.

Qualifications

What We Need from You:

• 2-3 years' experience in a high-volume office doing data entry and medical office management preferred.
• Demonstrated ability to use MS Office - Word, Excel, PowerPoint.
• Bilingual in Spanish and English highly preferred
• Organizational skills including task prioritization and time management.
• Excellent communication both on the phone and in person.
• Provide outstanding customer service and leverage interpersonal skills to meet the needs of patients.
• Dedication to teamwork.
• Consistent dependability and personal initiative.

The Front Desk Associate sets the tone for the patient or guest's experience at Mercy. Are you up for this great opportunity?