Front Office Administrator

APLA Health; West Hollywood (CA); On-site; USD 71,635,000 - 78,110,000; Full time

Job summary

APLA Health is seeking a Front Office Administrator for the Michael Gottlieb Health Center in West Hollywood. The role handles patient check-in, appointment scheduling, and insurance verification for a busy clinic environment.

Onsite work hours are 8am-5pm, Monday through Friday, with English/Spanish communication essential. The ideal candidate is organized, detail-oriented, and proficient in Microsoft Office and EHRs, with strong customer service and time-management skills.

Qualifications

• High school diploma or GED required; AA degree preferred.
• Medical office experience or two years of customer service.
• Bilingual English/Spanish required.
• Knowledge of insurance plans including Medi-Cal/Medicare.
• Proficient with Microsoft Office; familiarity with EHRs.
• Highly organized with strong communication and writing skills.

Responsibilities

• Welcome patients and visitors in a friendly, professional manner.
• Schedule appointments to optimize satisfaction and availability.
• Enter demographic and financial data into the patient record.
• Assist patients with check-in and online portal navigation.
• Update financial information and collect charges; provide receipts.
• Verify insurance eligibility and sliding fee status.
• Communicate appointment changes to patients and staff.
• Assist with patient portal setup and telehealth where needed.
• Maintain a neat, well organized waiting area.
• Promote APLA Health services and direct patients accordingly.
• Maintain confidentiality per HIPAA; comply with OSHA.
• Orient new personnel and work as a team member.
• Communicate in English and Spanish as required.

Skills

Bilingual English/Spanish

Customer service

Phone etiquette

Time management

Organizational skills

Education

High school diploma

AA degree preferred

Tools

Microsoft Office

Electronic Health Records

Job description

# Front Office AdministratorMichael Gottlieb Health Center - West Hollywood, CA 90046## OverviewSalary Range$25.00 - $27.29 HourlyPosition TypeFull TimeJob ShiftDay: 8am - 5pmEducation LevelHigh SchoolTravel PercentageNoneCategoryAdmin - Clerical## Description**Requisition #:**51848**Status:** Full-time, Non-Exempt**Schedule:** Monday – Friday, 8AM – 5PM**Onsite or Hybrid:** Onsite**Bilingual (English/Spanish):** Yes: Spanish Assessment required prior to offer.**POSITION SUMMARY:**Responsible for all onsite aspects of front office administration at assigned APLA Health Clinic location. **ESSENTIAL DUTIES AND RESPONSIBILITIES:*** Welcome patients and visitors in a friendly, professional and courteous manner both in person and on the telephone.* Schedules appointments for all providers to optimize patient satisfaction, provider time, and exam room availability.* Utilize a variety of electronic systems to ensure patients are registered and all necessary demographic and/or financial information is entered into the patient record.* Assist patients with checking in and registration in new online system answering questions as needed.* Update patients' financial information, recording and collecting patient charges, providing patients with transaction receipts.* Checks/verifies patient’s insurance eligibility/sliding fee status prior to and at each visit.* Communicates appointment changes to patients and staff.* Comfort patients by anticipating patients’ anxieties; answering patients’ questions and/or referring them to the appropriate clinical staff.* Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service.* Assist patients with patient portal – showing them how to sign up, send messages, have telehealth visits, etc.* Ensure that the waiting area is maintained neat and well organized.* Learn and promote APLA Health’s services, facilities, and programs and be able to direct patients/guests accordingly.* Participate in special projects to promote a wider range of APLA Health clinical and non-clinical services thereby contributing to efforts to meet contract goals and reach quality markers.* Protect patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.* Understand and comply with OSHA and other regulatory requirements.* Assist in orientation of new personnel as directed.* Work as a contributing team member and act in a professional and respectful manner at all times.* Comply with all standard operating policies and protocols of APLA Health & Wellness.* Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties OTHER SPECIFIC DUTIES/TASKS MAY BE ASSIGNED TO MEET BUSINESS NEEDS.## Qualifications**REQUIREMENTS:**Training and Experience:High school diploma or GED required; AA degree preferred. Experience working in a medical office preferred; or two (2) years of other customer service experience. Bilingual English/Spanish required. Knowledgeable about insurance plans as well as Medi-Cal/Medicare.Knowledge of:Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records preferred.Ability to:* Must be extremely organized and detailed oriented* Must have excellent communications and written skills* Strong telephone etiquette* Must have a courteous, professional nature and customer service oriented* Must maintain a strict discipline in time management with a focus on quality* Knowledgeable about insurance plans, Medi-Cal / Medicare* Good computer and typing skills.* Bilingual required – English/Spanish**WORKING CONDITIONS/PHYSICAL REQUIREMENTS:**This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.COVID vaccination required or medical/religious exemption.APLA Health is an Equal Opportunity Employer