Bilingual Front Desk Patient Advocate II

AltaMed Health Services; Los Angeles (CA); On-site; USD 34,000 - 40,000; Full time

Job summary

AltaMed Health Services seeks a Patient Services Advocate to welcome patients, manage front desk needs, and ensure a positive check-in experience with compassion and respect.

You will contribute to a patient-focused care team, leveraging strong communication and problem-solving skills, while supporting bilingual interactions with English, Spanish, Mandarin, and Cantonese speakers in a busy clinic setting.

Qualifications

• High School diploma or equivalent required.
• 1 to 2 years of experience as a customer service agent, greeter, or receptionist.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.
• Valid BLS certification or higher per AHA/Red Cross guidelines.

Responsibilities

• The Patient Services Advocate is an AltaMed ambassador by welcoming and attending to the needs of all patients and creating a positive front office patient experience by managing expectations while demonstrating compassion and respect.
• The Advocate also functions as a member of the health care team by assisting in the delivery of patient-focused care by demonstrating excellent communication and problem-solving skills.

Skills

Customer service

Languages: English/Spanish/Mandarin/Ca

Communication

Problem-solving

Education

High School diploma or equivalent

Tools

BLS certification

Job description

AltaMed Health Services seeks a Patient Services Advocate to welcome patients, manage front desk needs, and ensure a positive check-in experience with compassion and respect.

You will contribute to a patient-focused care team, leveraging strong communication and problem-solving skills, while supporting bilingual interactions with English, Spanish, Mandarin, and Cantonese speakers in a busy clinic setting.