Bilingual Front Desk & Office Coordinator

Heartland Workers Center; Omaha (NE); On-site; USD 32,000 - 46,000; Full time

Job summary

Heartland Workers Center in Omaha, NE seeks a Front Desk Administrator to greet guests, manage calls, and support a welcoming, organized office environment. The role emphasizes bilingual communication (English and Spanish) and confidentiality, with responsibility for front desk and light administrative tasks.

You will coordinate room bookings, assist staff with meetings and events, and help safeguard safety and privacy while delivering courteous service to community members, partners, and

Qualifications

• Bilingual proficiency in English and Spanish.
• Strong interpersonal and communication skills.
• Comfortable serving as the public-facing “face of the office.”
• Strong organizational and time-management skills.
• Ability to manage multiple tasks and priorities.
• Comfortable answering phones and interacting with community members in person.
• Ability to use email, calendars, shared documents, and basic office technology.

Responsibilities

• Serve as the primary point of contact for individuals entering or contacting the HWC office.
• Welcome community members, partners, volunteers, vendors, and other visitors in a professional and respectful manner.
• Answer and direct incoming phone calls, messages, and general inquiries.
• Help community members identify the appropriate HWC staff member, program, or resource for their needs.
• Communicate effectively with individuals in both English and Spanish.
• Maintain a welcoming reception and waiting area.
• Protect the privacy and confidentiality of community members and organizational information.
• Coordinate the use and scheduling of conference rooms, classrooms, and other shared spaces.
• Maintain calendars for meeting rooms and help prevent scheduling conflicts.
• Prepare meeting rooms for staff meetings, community meetings, workshops, and other activities.
• Help ensure shared spaces are organized, clean and ready for use.
• Communicate with staff regarding visitors, appointments, room reservations, and office needs.

Skills

Bilingual English/Spanish

Interpersonal skills

Organizational skills

Communication skills

Public-facing/front desk

Tools

Microsoft Office

Google Workspace

Job description

Heartland Workers Center in Omaha, NE seeks a Front Desk Administrator to greet guests, manage calls, and support a welcoming, organized office environment. The role emphasizes bilingual communication (English and Spanish) and confidentiality, with responsibility for front desk and light administrative tasks.

You will coordinate room bookings, assist staff with meetings and events, and help safeguard safety and privacy while delivering courteous service to community members, partners, and