Bilingual Medical Office Receptionist / Front Desk

Florida Urology Partners, LLC; Riverview (FL); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Florida Urology Partners, LLC is seeking a sharp, bilingual (English/Spanish) Front Desk Receptionist for our busy urology practice located in a modern office building on Falkenburg Road. The role involves greeting patients, answering calls, scheduling appointments, and maintaining accurate patient information with strong organizational skills and attention to confidentiality.

Responsibilities include facilitating patient flow, collecting co-pays, and reconciling end-of-day totals while adhering

Qualifications

• Welcomes and greets patients and visitors in person or over the phone
• Answers the phone with polite, consistent etiquette
• Keeps reception area clean and organized
• Registers new patients and updates demographics with detailed information
• Facilitates patient flow by notifying providers of arrivals and delays
• Responds to inquiries in a courteous manner
• Monitors supplies and coordinates with staff
• Protects patient confidentiality and logs off computers when away
• Collects co-pays and balances; reconciles end-of-day collections
• Upholds HIPAA regulations

Responsibilities

• Greet patients and visitors at the front desk, in person or by phone.
• Answer and route calls with professional phone etiquette.
• Schedule and manage appointments for multiple providers.
• Maintain a clean, organized reception area and orderly waiting room.
• Register new patients and update existing records with accurate demographics.

Skills

Bilingual English/Spanish

Organizational skills

Phone etiquette

Customer service

Attention to detail

Tools

EHR

Job description

Description

We are a busy Urology medical practice, located in a beautiful new office building on Falkenburg Road (near Top Golf) and are looking for a sharp front desk receptionist to join our team. This is not a boring and slow position, it is fast-paced! You must be bilingual English/Spanish.

Job Summary:

The Medical Front Desk Receptionist role is responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. This office supports more than one provider so excellent organizational and prioritization skills are necessary.

Requirements

• Welcomes and greets all patients and visitors, in person or over the phone


• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette


• Responsible for keeping the reception area clean and organized


• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information


• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff


• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner


• Keeps medical office supplies adequately stocked by anticipating inventory needs, and monitoring office equipment


• Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.


• Collecting co-pays and patient balances


• Reconciling end of day collections


• Understand and uphold HIPAA regulations

Must have knowledge of healthcare field and medical specialty, medical terminology, knowledge of general administrative and clerical procedures, working knowledge of healthcare insurance preferred and proper grammar, spelling and punctuation.

Computer skills: Electronic Health Records, Outlook email, Windows, Microsoft Word

Florida Urology Partners is committed to diversity and does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics