Bilingual Front Desk Medical Receptionist

Hmutx; Houston (TX); Hybrid; USD 35,000 - 45,000; Full time

Job summary

Houston Metro Urology, the largest urology practice in Houston, is seeking a Bilingual Medical Receptionist to enhance patient services. In this role, you will provide exceptional service, coordinate patient flow, and manage vital front desk operations.

The ideal candidate will have at least 2 years of experience in medical reception, strong customer service skills, and be bilingual in Spanish. Applicants with high school or equivalent education are welcome.

Qualifications

• Minimum of 2 years of experience as a medical receptionist.
• At least 2 years of experience with medical terminology.
• 3 years of customer service experience.

Responsibilities

• Provide exceptional, compassionate service to all patients.
• Coordinate patient flow within the clinic.
• Handle incoming phone calls and inquiries efficiently.
• Maintain organized front desk operations.
• Manage and update patient information in EMR.

Skills

Bilingual (Spanish)

Customer Service

Medical Terminology

Microsoft Office

Education

High school or equivalent

Tools

Athena (EMR system)

Job description

Description

Houston Metro Urology, the largest and most comprehensive urology practice in Houston, is seeking a Bilingual Medical Receptionist to join our team.

In this role, you will consistently deliver outstanding patient service, an essential part of HMU’s mission.

Key Responsibilities

• Provide exceptional, compassionate service to all patients.
• Coordinate patient flow within the clinic, including scheduling, confirming appointments, and managing check‑in/check‑out processes.
• Handle incoming phone calls, check and return messages promptly, and respond to inquiries in person, by phone, or via email in a courteous and efficient manner.
• Maintain an organized and welcoming front desk and reception area.
• Manage and update patient information in Athena (EMR system), ensuring accuracy and completeness.
• Ensure all required documentation from new patients is received prior to appointments and entered correctly into the system.
• Verify and update returning patients’ information, including demographics, referring providers, pharmacy details, email addresses, and current insurance.
• Take patient photos for their medical records.
• Print daily appointment schedules and review fee slips and patient accounts for upcoming visits, including referral checks, overdue balances, lab results, and other required information.
• Provide support to other front office roles as needed.

Requirements

Education

• High school or equivalent (Required)

Experience

• Medical terminology: 2 years (Required)
• Microsoft Office: 2 years (Required)
• Medical receptionist: 2 years (Required)
• Customer Service: 3 years (Required)

Language

• Spanish (Required)