Bilingual Front Desk & Guest Services Specialist

Mexican American Opportunity Foundation; Montebello (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

MAOF Montebello is seeking a Front Desk Receptionist to greet visitors, manage calls, and support daily front office operations at the Montebello office.

You will handle mail, scheduling, visitor check-in, and coordinate with Facilities and IT to keep phones and equipment working, while upholding a professional, welcoming environment.

This full-time role requires bilingual English/Spanish communication, customer-service experience, and the ability to work 8:00 a.m.–5:00 p.m. Monday–Friday.

Qualifications

• High School Diploma or GED required; additional coursework in office administration is a plus.
• Minimum of six (6) months of receptionist, administrative, or customer service experience.
• Proficiency in Microsoft Office and general office equipment.
• Ability to represent MAOF in a professional, courteous, and service-oriented manner.
• Strong interpersonal, verbal, and written communication skills with a customer service focus.
• Bilingual English/Spanish required and able to communicate effectively in both languages.
• Regular schedule Monday–Friday, 8:00 a.m. to 5:00 p.m., with flexibility as needed.
• Ability to work independently and as part of a team; manage multiple tasks and deadlines.

Responsibilities

• Serve as the primary contact for inquiries via phone, email, and in person; ensure timely, accurate communication.
• Maintain a professional, welcoming lobby environment and first impression for visitors and staff.
• Provide information about agency services, programs, policies, and events.
• Operate multi-line telephone systems; screen, route calls, and relay messages.
• Greet, assist, and direct visitors, vendors, and clients professionally.
• Manage visitor check-in using the electronic system and coordinate deliveries.
• Monitor building access and ensure safety of clients, visitors, and staff.
• Follow emergency procedures and assist with safety protocols.
• Maintain conference room schedules; coordinate setup and equipment checks.
• Support on-site meetings and events; prepare rooms and verify equipment.
• Process incoming/outgoing mail and packages; coordinate courier pickups.
• Maintain staff directories, calendars, and contact lists; update bulletin boards.
• Provide admin support to HRD and other departments; filing, scanning, copying.
• Assist with special projects and organizational events as needed.
• Coordinate with Facilities and IT to report and resolve front-office equipment issues.
• Prepare and post the monthly Reception Coverage Rotation Schedule.
• Represent the organization professionally when interacting with the public and partners.
• Promote a positive image through courteous, respectful service; adhere to policies.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Telephone etiquette

Professional communication

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

MAOF Montebello is seeking a Front Desk Receptionist to greet visitors, manage calls, and support daily front office operations at the Montebello office.

You will handle mail, scheduling, visitor check-in, and coordinate with Facilities and IT to keep phones and equipment working, while upholding a professional, welcoming environment.

This full-time role requires bilingual English/Spanish communication, customer-service experience, and the ability to work 8:00 a.m.–5:00 p.m. Monday–Friday.