Lobby Ambassador & DHS Customer Advocate

El Paso County (CO); Colorado Springs (CO); On-site; USD 38,000 - 41,000; Full time

Benefits offered by this job

Bilingual stipend available

Job summary

El Paso County (CO) seeks a welcoming, front-facing lobby advocate for the Department of Human Services. You will greet clients, provide information, scan documentation, and connect people to resources. Strong communication and de‑escalation skills help you thrive in a fast-paced team setting.

Cross-training is available, Spanish/English bilinguals are a plus, and a bilingual stipend may be provided. Schedule is typically Monday–Friday, with standard business hours and potential for in-person

Qualifications

• High school diploma or equivalent is required.
• Two years of customer service experience; associates degree may substitute.
• Bilingual in Spanish and English preferred but all are welcome.

Responsibilities

• Provide customer service and information to DHS clients and the public.
• Assist visitors and direct lobby traffic during emergencies.
• Answer questions, respond to complaints, and refer clients to services.
• Issue EBT cards and resolve account problems as needed.

Skills

Customer service

Communication

De-escalation

Multi-tasking

Problem-solving

Teamwork

Attention to detail

Attendance reliability

Bilingual English/Spanish

Adaptability

Education

High school diploma or equivalent

Associate’s degree or higher may substitute for required experience

Tools

CBMS screens

Microsoft Office

Electronic communications (phone/email)

EBT systems

Job description

El Paso County (CO) seeks a welcoming, front-facing lobby advocate for the Department of Human Services. You will greet clients, provide information, scan documentation, and connect people to resources. Strong communication and de‑escalation skills help you thrive in a fast-paced team setting.

Cross-training is available, Spanish/English bilinguals are a plus, and a bilingual stipend may be provided. Schedule is typically Monday–Friday, with standard business hours and potential for in-person