Bilingual Front Desk Coordinator — Patient Experience

Flexzo; Orange City (FL); On-site; USD 22,000 - 26,000; Full time

Job summary

Flexzo in Florida is seeking a Front Office Coordinator (bilingual) to be the first point of contact for patients, ensuring a friendly and efficient front desk experience. The role involves scheduling, patient registration, insurance verification, copay collection, and accurate posting of charges, all while delivering excellent patient service in a fast-paced healthcare setting.

You will collaborate with clinical and administrative teams to ensure a seamless patient experience and opportunities

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience in a medical office or healthcare setting.
• Familiarity with scheduling systems, insurance verification, and patient registration processes preferred.

Responsibilities

• Greet patients and visitors professionally in person and by phone.
• Schedule, confirm, and manage appointments to optimize provider time and patient flow.
• Register new patients and update records, including demographics and insurance.
• Verify insurance eligibility and benefits using payer systems.
• Collect copays and outstanding balances at time of service.
• Post charges accurately per provider documentation and coding guidelines.
• Answer and triage calls, directing inquiries to staff.
• Maintain organized patient records (scanning, filing, faxing).
• Support daily front office financial reporting and reconciliation.
• Collaborate with clinical and administrative teams to ensure a seamless patient experience.

Skills

Customer service

Organizational skills

Data entry accuracy

Multi-tasking

Team player

Patient experience

Healthcare administration

Education

High school diploma

Job description

Flexzo in Florida is seeking a Front Office Coordinator (bilingual) to be the first point of contact for patients, ensuring a friendly and efficient front desk experience. The role involves scheduling, patient registration, insurance verification, copay collection, and accurate posting of charges, all while delivering excellent patient service in a fast-paced healthcare setting.

You will collaborate with clinical and administrative teams to ensure a seamless patient experience and opportunities