Bilingual Front Desk Concierge: Scheduling & Patient Care

Believe Therapies; College Station (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) match

Health/Dental/Vision

PTO

Bereavement Leave

8 Holidays

Flexible schedule

Advancement opportunities

Professional development

CE reimbursement

Job summary

Believe Therapies in College Station, TX is seeking a bilingual Front Desk Coordinator to ensure welcoming, professional care for children and families. You will manage appointments, patient intake, and general administrative tasks in a compassionate, organized manner.

Ideal candidate is bilingual, customer-service oriented, and able to educate clients about schedules, collect payments, maintain charts, and protect HIPAA confidentiality while supporting therapists and staff in a fast-paced

Qualifications

• Must be bilingual capable of translating medical terminology.
• Strong customer service orientation and communication skills.
• Ability to manage schedules and maintain organized records.

Responsibilities

• Educate clients about their schedule and arriving on time, confirm and reschedule appointments, track no-shows and cancellations.
• Manage the schedule to minimize double bookings and ensure accurate time entries.
• Establish and maintain client charts and documents following procedures; update staff of changes.
• Provide excellent customer service and greet clients professionally, in person and by phone.
• Respect client confidentiality and follow HIPAA guidelines; maintain a tidy workspace.

Skills

Bilingual (English/Spanish)

Customer service

Communication

Time management

Education

High school diploma or equivalent

Tools

Scheduling software

EMR system

Microsoft Office

Job description

Description

Welcome to Believe Therapies!

We’re so glad you’re here!

Our Mission: We believe in creating the best life for everyone!

Our Values: Collaboration, Transparency, Supportive Mentorship, Opportunity, and Faith

Your Mission: Ensuring a welcoming, professional, and supportive experience for our clients. This role facilitates smooth front-desk operations by managing appointments, patient intake, and administrative tasks. The Bilingual Receptionist plays a vital role in supporting the clinic’s mission to provide compassionate, accessible, and high-quality care to children and their families.

As a Bilingual Front Desk Coordinator you will:

• EDUCATE clients about their schedule and arriving on time to meet their plan of care, confirming all appointments, rescheduling, tracking no-show and canceled appointments through creating make-up appointments, maintaining the sign in-out sheet, etc. Additionally, the Bilingual Receptionist will assist in the education of client finances and collecting deductibles, co-payments, and co-insurance as appropriate
• MANAGE the schedule, ensuring it is “clean” – minimized double bookings, evaluations, reevaluations, and progress notes are on evaluating therapists, type time is entered, holidays are re-scheduled, flex schedule is maintained, etc.).
• ESTABLISH and/or maintaining client’s chart (e.g., demographic information, contacts) and documents (driver’s license, current insurance card, intake paperwork, financial agreements, medical record requests, work/school note, etc.) according to established procedures; scheduling appropriate workflows to update other staff of any changes (change of PCP (Primary Care Physician), change of insurance, etc.).
• PROVIDE excellent customer service to all clients, including but not limited to professional and courteous greetings and verbal exchanges (phone and in person), assisting clients with all needs as appropriate, or transitioning clients to the appropriate staff member, and portraying the company in a positive manner with appropriate self-presentation and tidy workspace and waiting room/area.
• CELEBRATE client success stories as goals are obtained! All wins are worth celebrating, making our clients feel encouraged and our parents feel confident in our level of care
• RESPECT client confidentiality and follow HIPAA (Health Insurance Portability & Accountability Act) and company policies and procedures
• PRIORITIZE the safety of clients and staff by following all cleaning guidelines and regulations

As a Bilingual Front Desk Coordinator you are:

Positive | Confident | Outgoing | Punctual | Motivated | Flexible | Organized | Professional | Creative | Compassionate | Collaborative | Honest | Communicative | Thought Leader

At Believe Therapies, we also:

• Promote work-life balance, encouraging our employees to practice self-care and protect their overall well-being
• Positively push the potential of both self and others through encouragement
• Have scheduled weekly meetings for staff to meet with direct supervisors to check in on progress, address any concerns, and provide ongoing assistance as needed
• Advocate for internal growth through individualized growth plans
• Support our teammates, valuing their personal AND professional growth
• Provide on-site management, making sure you always have access to the help you need
• Provide a thorough and structured training period to ensure a smooth transition into your new role, with clear guidance and support at every step
• Provide all materials and resources needed for our team to be successful!

We believe that taking care of our employees spans beyond salary, which is why we offer an incredibly competitive benefits package including:

• 401(k) with company matching eligibility
• Insurance (Health, Dental, Vision, Life, Group Malpractice)
• Paid Time Off
• Paid Bereavement Leave
• 8 Paid Holidays
• Flexible schedule
• Opportunities for advancement
• Professional development assistance
• Continuing Education Reimbursement

Educational Requirements:

• High school diploma or equivalent
• Must be bilingual capable of translating medical terminology

Believe Therapies is an Equal Opportunity Employer and considers applicants for all positions without discrimination on the basis of race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or any other non-merit based factors protected by applicable law.

About the Community:

College Station, Texas, is a vibrant and lively community known for being home to Texas A&M University. The presence of the university gives the town a youthful energy, with plenty of cultural, educational, and sporting events to enjoy. College Station is also known for its friendly, tight-knit atmosphere, where residents take pride in their town’s blend of tradition and modern growth. With excellent schools, parks, and a thriving local economy, it offers a perfect balance of college-town excitement and family-friendly living. The community is both welcoming and forward-thinking, making it a great place to live, work, and study.