Bilingual Front Desk clinical coordinator

Wells Health; New York (NY); Hybrid; USD 41,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

PTO

Paid holidays

Sick leave

Bonuses

Professional development

Hybrid schedule

Uniform stipend

Job summary

Wells Health in New York is seeking a Patient Experience Coordinator for an upscale wellness clinic. This hybrid position blends front-desk excellence with light clinical support, offering in-person patient engagement and behind-the-scenes tasks.

You will greet patients, manage scheduling, and assist with vitals and minor procedures after training. We offer comprehensive benefits and flexible remote days for admin tasks.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to manage scheduling and front-desk tasks.
• Willingness to train in minor clinical support.
• Experience in a medical office is helpful but not required.

Responsibilities

• Greet and check in patients with warmth.
• Manage scheduling, inquiries, and daily office flow.
• Room patients, obtain vitals, and assist with minor procedures.
• Support administrative tasks with occasional remote work.

Skills

People skills

Communication

Customer service

Job description

Join our upscale wellness clinic dedicated to delivering exceptional care in a warm, cozy environment. We focus on making every patient feel truly valued through personalized service and modern healthcare practices.

About the Role

As our Patient Experience Coordinator, you’ll serve as the welcoming face of the clinic, creating seamless and positive interactions from the first point of contact. This hybrid position combines front-desk excellence with light clinical support, offering a dynamic blend of in-person patient engagement and behind-the-scenes tasks.

Key Responsibilities

• Greet and check in patients with genuine warmth and professionalism
• Manage scheduling, phone inquiries, and daily office flow
• Room patients, obtain vitals, and assist with minor procedures (comprehensive training and uniforms provided)
• Support administrative tasks that may allow for occasional remote flexibility

What We’re Looking For

• Outgoing, personable, and energetic individuals who excel at building meaningful connections
• Strong communication skills and a natural ability to create comfort and trust
• Detail-oriented team players with a positive, reliable presence
• Prior medical office experience is helpful but not required — we fully train motivated candidates

Compensation & Benefits

• $30–$42 per hour (based on experience and fit) — premium pay reflecting the importance of this role
• Comprehensive health, dental, and vision coverage
• Generous PTO, paid holidays, and sick leave
• Performance-based bonuses and professional development opportunities
• Hybrid flexibility with some remote days for administrative and scheduling tasks (typically 1–2 days per week after initial training)
• Team events, uniform/scrub stipend, and a supportive culture focused on work-life balance

This position offers an outstanding opportunity to grow within healthcare while contributing to a thriving, patient-centered practice.

If you’re passionate about exceptional service and ready to join a dynamic team, we’d love to hear from you.