Bilingual Client Support Specialist (Somali/English) - Front Desk

Three-Rivers-Community-Action-Inc; Rochester (MN); Vor Ort; USD 29.000 - 31.000; Vollzeit

Benefits dieser Stelle

Generous paid time off

Zusammenfassung

Three Rivers Community Action is seeking a Bilingual Client Support Specialist (Somali/English) to welcome participants, assist with referrals, and translate as needed in our Rochester office. This full-time, 40-hour-per-week role requires excellent customer service and the ability to navigate paperwork.

You will answer calls, greet visitors, provide information and referrals, enter data, and maintain records while using Somali/English interpretation to improve access to services for those with

Qualifikationen

• Bilingual Somali/English skills required.
• High school diploma or equivalent.
• At least one year of customer service or public-facing experience.
• Strong organizational skills and ability to multitask.
• Accurate typing and data entry skills.
• Microsoft Word, Excel, Outlook, and Teams proficiency preferred.
• Experience with standard office equipment preferred.
• Salary: $21.00-$22.61 per hour.
• Generous paid time off.

Aufgaben

• Serve as a first point of contact for calls, visitors, emails, and other communications.
• Greet and assist program participants, community members, visitors, and staff.
• Provide information, referrals, and assistance related to available programs and services.
• Help participants complete required paperwork or applications.
• Provide Somali/English interpretation during in-person interactions, phone calls, meetings, and other situations as needed.
• Translate written materials and documents to support communication and access to services.
• Enter, track, and process referrals and maintain accurate participant records and documentation.
• Assist with data entry and review information for accuracy and completeness.
• Provide administrative support including filing, scanning, copying, mailings, and document organization.
• Help maintain a professional and welcoming front desk and reception area.
• Support de-escalation and problem-solving when participant concerns or challenging situations arise.
• Work collaboratively with Client Support staff and other programs to provide office coverage and responsive participant support.
• Assist with office supplies, mail, deliveries, building needs, and other day-to-day office operations.

Kenntnisse

Bilingual Somali/English

Customer service

Data entry

Ausbildung

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Teams

Jobbeschreibung

Three Rivers Community Action is seeking a Bilingual Client Support Specialist (Somali/English) to welcome participants, assist with referrals, and translate as needed in our Rochester office. This full-time, 40-hour-per-week role requires excellent customer service and the ability to navigate paperwork.

You will answer calls, greet visitors, provide information and referrals, enter data, and maintain records while using Somali/English interpretation to improve access to services for those with