Medicaid Enrollment Navigator for Community Health Access

Colorado-Coalition-For-the-Homeless; Denver (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

403(b) retirement savings matching

Extensive paid time-off

Domestic partner coverage

Job summary

The Colorado Coalition for the Homeless is hiring an Enrollment Specialist to verify eligibility for health insurance programs and assist clients with enrollment. You will greet clients, register data, and navigate government programs, while maintaining accurate records and collaborating with a multidisciplinary team.

You will travel to property sites for outreach events and provide compassionate, trauma-informed service.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, front desk, or medical office experience preferred.
• Experience working with vulnerable or underserved populations strongly preferred.
• Knowledge of Medicaid, CHP+, Medicare Savings Programs, CICP, and Connect for Health Colorado eligibility and enrollment processes.
• Strong critical thinking and problem-solving skills.
• Excellent interpersonal and communication skills with high emotional intelligence.
• Proficiency in EHR systems, enrollment platforms, and Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment with frequent client interactions.
• Sensitivity to homelessness issues and a demonstrated commitment to working with underserved populations.
• Ability to function independently and as part of a team with professionalism and respect.
• Demonstrated skills in de-escalation, situational awareness, and trauma-informed care.

Responsibilities

• Research and verify patient eligibility for health insurance programs and benefits.
• Register and interview clients to obtain accurate demographic and financial information.
• Inform clients about the availability of government-funded discount programs.
• Complete enrollment applications using both electronic and manual systems.
• Identify and correct enrollment discrepancies in compliance with program guidelines.
• Maintain expertise in eligibility requirements and specifications for Medicaid, CHP+, Medicare Savings Programs, CICP, and Connect for Health Colorado.
• Record and maintain accurate data on enrollment cases worked; submit required data to the State of Colorado to maintain compliance with state enrollment oversight.
• Periodically travel to CCH properties outside of the downtown health center to conduct enrollment outreach events in coordination with CCH staff.
• Interpret and communicate federal, state, and local program eligibility criteria, policies, and procedures to clients and staff.
• Provide back-up support to Client Access Representatives as needed, including lobby coverage and client intake.
• Assist clients with questions and concerns, connecting them to appropriate CCH services and community resources.
• Support a professional, trauma-informed, and confidential work environment that values respect, inclusivity, and teamwork.
• Take initiative to identify ways to deliver healthcare in a more compassionate, expedited, and user-friendly manner.
• Ensure timely & accurate use of all company systems as required while maintaining complete up-to-date records and any future upgrades as directed.
• Performs other job duties as assigned.

Skills

Interpersonal skills

Communication

Emotional intelligence

Multitasking

Customer service

Trauma-informed care

Microsoft Office

EHR systems

Education

High school diploma or equivalent

Tools

EHR systems

Enrollment platforms

Microsoft Office

Job description

The Colorado Coalition for the Homeless is hiring an Enrollment Specialist to verify eligibility for health insurance programs and assist clients with enrollment. You will greet clients, register data, and navigate government programs, while maintaining accurate records and collaborating with a multidisciplinary team.

You will travel to property sites for outreach events and provide compassionate, trauma-informed service.