Bilingual Front Office Clerk - Northline

Legacy Community Health; Houston (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

FSA

403(b) match

Disability insurance

No copay visits

No copay prescriptions

Travel insurance

Pet insurance

Gym membership

Job summary

Legacy Community Health is seeking a Bilingual Front Office Clerk for the Northline location in Houston. The role involves greeting patients, answering phones, handling intake, and entering data into clinic systems.

You will float across multiple clinic sites, providing a welcoming face and voice for our patients in a dynamic environment. As the first point of contact, you will support smooth operations, collaborate with a supportive team, and help maintain patient flow and safety.

Qualifications

• High school graduate or equivalent required.
• Pleasant phone voice, ability to multi-task, and handle multiple calls or patients simultaneously.
• Efficient data-entry skills, computer literacy, and experience with multi-line phone systems preferred.
• Basic knowledge such as math, alphabetical or numerical filing may be required.
• Bilingual in English/Spanish required.
• Frequent sitting, occasional standing, lifting up to 25 pounds, bending, twisting, and reaching.
• Moderate decision-making complexity and ability to handle normal levels of intensity.
• May be exposed to infectious conditions and moderate to loud noise environments.

Responsibilities

• Answer incoming calls and route them appropriately.
• Perform client intake and notify appropriate staff of client arrival.
• Enter patient information into databases accurately.
• Assist the volunteer coordinator with various tasks.
• Follow appointment and cash handling procedures meticulously.
• Complete opening and closing procedures for the clinic.
• Maintain an orderly clinic lobby to enhance patient experience.
• Process lab results efficiently and securely.
• Participate actively in the Performance Improvement Program.
• Promote a professional environment and foster effective team relations.
• Adhere to safety protocols and report any hazards.
• Follow Legacy's exposure control plans and safety protocols.
• Perform other duties as assigned, contributing to the team's success.

Skills

Bilingual English/Spanish

Phone etiquette

Data entry

Multi-line phones

Education

High school diploma

Tools

MS Office

Job description

• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• And much more!

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Location

Legacy Northline -5598-A1 North Fwy, Houston, TX 77076

Bilingual Front Office Clerk - Northline (Job Overview)

Schedule

Rotating Schedule

Welcome to Legacy Community Health, where you'll be the warm, welcoming face and voice that greets our patients, helping them feel at ease from the moment you walk through our doors or pick up the phone. As a Bilingual Front Desk Clerk, you're not just an employee; you're an integral part of our mission to provide quality healthcare to the community.

• Role Highlights:You'll be the first point of contact, creating a positive first impression for our patients
• Dynamic Work Environment:Enjoy the variety of floating between all our clinic locations
• Impact and Growth:Play a vital role in the healthcare ecosystem by ensuring smooth clinic operations
• Team Collaboration:Work closely with a supportive team dedicated to making a difference

Key Responsibilities

• Answer incoming calls and route them appropriately
• Perform client intake and notify appropriate staff of client arrival
• Enter patient information into databases accurately
• Assist the volunteer coordinator with various tasks
• Follow appointment and cash handling procedures meticulously
• Complete opening and closing procedures for the clinic
• Maintain an orderly clinic lobby to enhance patient experience
• Process lab results efficiently and securely
• Participate actively in the Performance Improvement Program
• Promote a professional environment and foster effective team relations
• Adhere to safety protocols and report any hazards
• Follow Legacy's exposure control plans and safety protocols
• Perform other duties as assigned, contributing to the team's success

Minimum Qualifications

• High school graduate or equivalent required
• Pleasant phone voice, ability to multi-task, and handle multiple calls or patients simultaneously
• Efficient data-entry skills, computer literacy, and experience with multi-line phone systems preferred
• Basic knowledge such as math, alphabetical or numerical filing may be required
• Bilingual in English/Spanish required
• Frequently required to sit, occasionally stand, walk, talk, lift up to 25 pounds, bend, twist, climb, and reach
• Moderate decision-making complexity and must handle normal levels of intensity
• May be exposed to infectious conditions, moderate to loud noise environments

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.