Front Desk Assistant

Acacia Network; New York (NY); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Paid holidays

Job summary

Acacia Network seeks an organized maintenance/administrative handler to support patient services and facilities. You will greet patients, verify insurance, schedule appointments, and assist billing and clerical tasks in a busy healthcare environment.

We value bilingual skills, proficiency with Microsoft Office, and a High School diploma or GED. Associates degree holders are preferred. Join a leading nonprofit serving New York communities with strong benefits.

Qualifications

• 2-3 years’ experience in an office setting, healthcare preferred.
• High School diploma or GED; Associate degree preferred.
• Proficient in Microsoft Office and fast typing.
• Bilingual English/Spanish preferred.

Responsibilities

• Greet patients as they enter and exit services.
• Verify insurance and determine eligibility for services.
• Schedule appointments in partnership with clinicians.
• Assist in billing processes and ensure proper authorizations.
• Maintain accurate daily census and billing records.
• Update patient demographics at service time.
• Assist in clerical and general maintenance tasks as needed.

Skills

Office experience

Typing speed

Bilingual English/Spanish

Education

High School diploma or GED

Associates Degree

Tools

Microsoft Office

Job description

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW

The maintenance worker is responsible for the general maintenance of the facilities which include but are not limited to repairs on heating and air conditioning equipment, hardware repairs, repairing light fixtures, plumbing repairs, moving equipment/furniture, painting and plastering walls, driving company vehicles and general carpentry needs of the facilities. A basic familiarity with the facilities mechanical plant is required.

KEY ESSENTIAL FUNCTIONS

• Responsible for greeting all patients as they come and exit our services.
• Responsible for verifying and selecting the correct insurance company for all patients.
• Uses PTAR to verify patient’s eligibility for a metro card.
• Works in partnership with clinicians and providers to schedule all appointments.
• Works in partnership with the billers and coders to make sure proper authorization for services is secured.
• Works in partnership with the billing department to alert them of any patient who requires MA, Marketplace application.
• Alerts supervisor of any patients with inactive insurance at time of discovery
• Works in partnership with all providers in rescheduling no shows.
• Pulls all case records for the providers the day before.
• Assist with loading encounters if needed.
• Maintains accurate records of billing claim submission.
• Ensures the accuracy of daily census reporting.
• Assists in clerical duties if needed.
• Responsible for updating patient’s demographic at time of service.
• Submit daily checklist.
• Engages in self-audits.
• Assist in third party billing as needed.
• Other duties and responsibilities assigned by the director.

REQUIREMENTS

• 2-3 years’ previous relevant experience in an office setting, Healthcare Industry preferred.
• High School diploma or GED required. Associates Degree preferred.
• Demonstrated knowledge of medical billing principles and practices.
• Proficient in Microsoft Office with strong typing and computer skills
• Experience working in a fast-paced administrative atmosphere.
• Bilingual and literate in English/Spanish highly preferred.
• Knowledge of medical terminology preferred.

WHY JOIN US?

Acacia Network providesa comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.