Bilingual Front Desk Assistant (Trauma-Informed)

Walnut Avenue Family & Women's Center; California (MO); On-site; USD 23,000 - 33,000; Full time

Job summary

Walnut Avenue Family & Women's Center is seeking a Front Office Assistant to support daily operations in the front office. The role involves greeting visitors, answering phones, handling donation data, and coordinating with the front office manager to ensure smooth service for survivors navigating services and resources.

The position is temporary, non-exempt, 20-25 hours per week, with bilingual/biliterate English/Spanish pay differential if applicable.

Qualifications

• Must be able to communicate clearly with managers, staff and guests.
• Strong problem-solving and customer-service skills are essential.
• Proficient in using common office equipment (printer, scanner, copier, fax).
• Experience handling multiple phone lines and directing calls appropriately.

Responsibilities

• Answer phones
• Greet and welcome guests at the front door with a friendly and positive demeanor
• Maintain visitor sign-in log
• Keep the front office organized
• Enter donation data in an Excel spreadsheet
• Set up food donations on Thursday mornings starting at 8:30am
• Tear down boxes for recycling
• Neatly put food away in the pantry Thursday mornings at 11:00am
• Provide support to participants picking up food Thursdays after 11:00am
• Safely organize and maintain perishable food, including dating prepared food as it arrives.

Skills

Effective communication

Problem solving

Office equipment operation

Multi-line phone handling

Education

High School degree or GED

Tools

Microsoft Office Suite

Job description

Walnut Avenue Family & Women's Center is seeking a Front Office Assistant to support daily operations in the front office. The role involves greeting visitors, answering phones, handling donation data, and coordinating with the front office manager to ensure smooth service for survivors navigating services and resources.

The position is temporary, non-exempt, 20-25 hours per week, with bilingual/biliterate English/Spanish pay differential if applicable.