Bilingual Front Desk & Admin Specialist

TransGlobal Holdings Co.; Monrovia (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

TransGlobal Holdings Co. is seeking an Administrative Assistant to be the first point of contact for visitors and callers in our Monrovia office. The role supports front desk operations, handles communications, and assists with day-to-day administrative tasks in a fast-paced environment.

The ideal candidate is organized, detail-oriented, bilingual (English/Mandarin), and proficient with Microsoft Office. 1–2 years of experience and a commitment to confidentiality are required.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1-2 years of administrative/front desk experience.
• Proficient in Microsoft Office and comfortable learning new systems.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and exercise good judgment.
• Bilingual English/Mandarin required.

Responsibilities

• Greet guests with a professional and friendly demeanor and connect them with the right team members.
• Answer incoming phone calls and take accurate messages or direct calls as needed.
• Notify agents, managers, or staff when clients or visitors arrive.
• Enter new client and agent information into internal platforms to support follow-ups.
• Input insurance policy details into AI and digital systems with accuracy.
• Scan and save policy documents into client folders; keep files organized.
• Coordinate and communicate about policy mail across locations.
• Maintain front desk area neat and professional at all times.
• Manage conference room reservations and communicate availability to coworkers.
• Distribute mail and forwarding important documents to contacts.
• Assist with outgoing mail and materials, ensuring proper labeling and delivery.
• Train and mentor new front desk staff and share best practices.

Skills

MS Office

Communication

Organizational skills

Confidentiality

Bilingual English/Mandarin

Education

High school diploma

Associate degree preferred

Tools

Inbound system

Job description

TransGlobal Holdings Co. is seeking an Administrative Assistant to be the first point of contact for visitors and callers in our Monrovia office. The role supports front desk operations, handles communications, and assists with day-to-day administrative tasks in a fast-paced environment.

The ideal candidate is organized, detail-oriented, bilingual (English/Mandarin), and proficient with Microsoft Office. 1–2 years of experience and a commitment to confidentiality are required.