Bilingual Front Desk Admin Assistant – Case Support

The GEO Group, Inc.; Fresno (CA); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Two weeks vacation

56 hours sick time

Medical, Dental, and Vision coverage

Term and Whole life insurance

AD&D insurance

Short- and long-term disability

Flexible spending account

401(k) retirement program

Stock purchase program

Tuition reimbursement - $3500 per year

Employee Assistance Program (EAP)

Legal program – Legal Club of America

Theme Park and attraction discounts

Direct deposit

Job summary

BI Incorporated ISAP office seeks an Administrative Assistant to provide clerical support for the Intensive Supervision Appearance Program, partnering with DHS/ICE agencies to manage daily operations. You will greet participants, process check-ins, answer calls, maintain records and coordinate routine tasks to ensure smooth program delivery.

This role requires a high school diploma or GED, two years of related experience, bilingual English/Spanish, and proficiency with Word, Excel and Outlook.

Qualifications

• High School Diploma or GED.
• At least two years of work experience in a similar position.
• United States citizenship required.
• Must live in the United States three of the last five years.
• Bilingual English/Spanish required.
• Good computer skills.
• Effective communication skills with internal and external contacts.
• Good interpersonal skills.
• Sound judgment and even temperament.
• Ability to work with multi-cultural contacts with sensitivity.
• Good organizational skills.
• Attention to detail.
• Working knowledge of Microsoft Word, Excel and Outlook.

Responsibilities

• Greets and communicates with ISAP program participants, visitors, and staff.
• Ensures participants are checked in for office visits.
• Answers the phones and directs calls appropriately.
• Maintains program participant case records on the computer system by data entry.
• Maintains files and related documentation.
• Assists the Program Manager and Case Specialists with case coordination and clerical tasks.
• Coordinates transportation services for program participants.
• Performs other duties as assigned.

Skills

Bilingual English/Spanish

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Microsoft Word

Microsoft Excel

Microsoft Outlook

Data entry

Customer service

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

BI Incorporated ISAP office seeks an Administrative Assistant to provide clerical support for the Intensive Supervision Appearance Program, partnering with DHS/ICE agencies to manage daily operations. You will greet participants, process check-ins, answer calls, maintain records and coordinate routine tasks to ensure smooth program delivery.

This role requires a high school diploma or GED, two years of related experience, bilingual English/Spanish, and proficiency with Word, Excel and Outlook.