Credit Card Fraud Response Specialist

JPMorgan Chase & Co.

San Antonio (TX)

On-site

USD 36,000 - 60,000

Full time

3 days ago

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Job summary

JPMorgan Chase & Co. in San Antonio is seeking a Fraud Specialist I to be the first point of contact for customers with fraud-related servicing needs. You will gather information, document outcomes, provide clear next steps, and navigate multiple systems with accuracy.

This role emphasizes empathy, composure, and the ability to handle high call volumes in a fast-paced environment. Training will be provided, and you will work both independently and with a team to protect customers and keep

Qualifications

At least 1 year of customer service experience in a phone-based or face-to-face environment.
Ability to manage high call volumes and outbound calling while maintaining service quality.
Clear documentation of information and outcomes.
Empathy, composure, and good judgment for complex interactions.
Ability to learn new products and systems as processes evolve.
Proficiency using multiple computer applications with accuracy.
Strong problem-solving and communication of next steps.
Ability to work independently and in a team.
High school diploma or GED.

Responsibilities

Manages a high volume of outbound and inbound calls delivering support for financial products.
Interprets customer needs and provides continuous insights.
Navigates multiple computer systems with efficiency and adaptability.
Cooperates with team to achieve goals and drive success.
Follows all regulatory and departmental practices and procedures.
Takes ownership of each customer interaction with respect and empathy.