Bilingual Fraud Specialist I - Customer Care

Aumni; Heathrow (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

JPMorganChase is seeking a Specialist I in Fraud to handle inbound calls and deliver exceptional customer service for financial products. The role emphasizes empathy, problem-solving, and rapid learning across systems in a fast-paced call center.

The position requires bilingual English/Spanish communication, strong multitasking, and the ability to navigate complex customer interactions within established procedures. Training and competitive compensation are provided.

Qualifications

• Fluent in English and Spanish required.
• 1+ year of customer service, phone or in-person.
• Able to multitask across computer systems and work accurately.
• Demonstrates empathy, composure and sound judgment.
• Able to adapt to new situations and diverse environments.
• Fast-paced, results-driven environment requires efficiency.
• Able to learn products and systems quickly and seek feedback.
• Proficient computer literacy with problem-solving communication.

Responsibilities

• Manages a high volume of inbound calls (potentially over 100 daily) delivering comprehensive support for financial products.
• Interprets customer needs and delivers insights.
• Navigates multiple computer systems with efficiency.
• Works independently and within a team to achieve goals.
• Follows all regulatory and departmental procedures.
• Treats customers with respect and responds with empathy.

Skills

Bilingual Spanish/English

Customer service

Inbound calls

Multitasking

Empathy

Adaptability

Problem solving

Learning systems

Computer literacy

Education

High School diploma or GED

Job description

JPMorganChase is seeking a Specialist I in Fraud to handle inbound calls and deliver exceptional customer service for financial products. The role emphasizes empathy, problem-solving, and rapid learning across systems in a fast-paced call center.

The position requires bilingual English/Spanish communication, strong multitasking, and the ability to navigate complex customer interactions within established procedures. Training and competitive compensation are provided.