Bilingual Financial Success Coordinator (Remote)

My Secure Advantage; Missouri; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Remote work

Job summary

My Secure Advantage is seeking a Customer Support Specialist (Financial Success Coordinator) for a 100% remote role. You will handle inbound/outbound calls, emails, and scheduling while guiding members through financial coaching resources.

Requirements include 2+ years in customer service, fluent English/Spanish, and strong communication skills. Prior call-center experience is preferred; CRM and scheduling tools are used daily.

Qualifications

• 2 years of experience in customer service, member services, call center, scheduling, or related role.
• Fluent in English and Spanish, both written and verbal.

Responsibilities

• Handle inbound and outbound member calls in a professional, friendly manner.
• Respond to member emails and service requests.
• Welcome new members and explain available services.

Skills

Bilingual EN/ES

Customer service

Phone support

Education

High school diploma

Associate's or Bachelor's degree

Tools

CRM software

Scheduling systems

Call center software

Job description

My Secure Advantage is seeking a Customer Support Specialist (Financial Success Coordinator) for a 100% remote role. You will handle inbound/outbound calls, emails, and scheduling while guiding members through financial coaching resources.

Requirements include 2+ years in customer service, fluent English/Spanish, and strong communication skills. Prior call-center experience is preferred; CRM and scheduling tools are used daily.