Bilingual Financial Success Coordinator — Remote

My Secure Advantage; Michigan; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Remote work

Inclusive environment

Job summary

My Secure Advantage is hiring a Customer Support Specialist (Financial Success Coordinator) for a 100% remote role in the United States. You will be the frontline point of contact for members seeking financial coaching, handling calls, emails, and scheduling with efficiency and empathy.

The position requires strong communication, data accuracy, and the ability to navigate multiple systems from a remote setup.

Qualifications

• Bilingual in English and Spanish (written and verbal).
• 2+ years in customer service, call center, or related role.

Responsibilities

• Serve as the primary contact for members via phone, email, and other channels.
• Help members understand services, connect them with coaches, and schedule appointments.
• Maintain accurate documentation and escalate issues as needed.
• Protect member privacy and follow company policies.

Education

Associate's or bachelor's degree in business, communications, finance, or a related field

Job description

My Secure Advantage is hiring a Customer Support Specialist (Financial Success Coordinator) for a 100% remote role in the United States. You will be the frontline point of contact for members seeking financial coaching, handling calls, emails, and scheduling with efficiency and empathy.

The position requires strong communication, data accuracy, and the ability to navigate multiple systems from a remote setup.