Bilingual Financial Service Pro (Spanish)

AttainFinance; Aurora (IL); Presencial; USD 24.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Medical

Dental

Vision

401(k) with company match

Tuition Reimbursement

Employee Assistance Program

Leadership Development Programs

Monthly Bonus Program

Descripción de la vacante

Heights Finance is hiring a Financial Service Representative in Aurora, IL to deliver exceptional service and build lasting customer relationships within the Attain Finance family. You’ll guide clients through loan processes, upsell financial products, and manage calls with a proactive, compliant approach.

Join a growing team, participate in hands-on training, and enjoy benefits starting day one, including medical, dental, vision and a 401(k) plan with company match, plus ongoing development

Formación

• Customer focus: A genuine desire to help others and provide top-tier service in every interaction.
• Sales mindset: Confidence in promoting products and services that meet customer needs.
• Strong communication: Excellent verbal and written communication skills with the ability to build rapport quickly.
• Problem solving: Ability to think on your feet and offer creative solutions to customer challenges.
• Adaptability: Willingness to learn new systems and processes in a dynamic environment.
• Team player: A collaborative spirit with a desire to contribute to team success.
• Educational background: High School diploma or equivalent required; college coursework or degree is a plus.
• Industry experience: Experience in customer service, sales, or consumer finance is preferred but not required—we’ll train the right candidate!

Responsabilidades

• Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
• Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
• Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
• Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
• Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
• Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.

Conocimientos

Customer focus

Sales mindset

Strong communication

Problem solving

Adaptability

Team player

Educación

High School diploma or equivalent

College coursework or degree is a plus

Descripción del empleo

Heights Finance is hiring a Financial Service Representative in Aurora, IL to deliver exceptional service and build lasting customer relationships within the Attain Finance family. You’ll guide clients through loan processes, upsell financial products, and manage calls with a proactive, compliant approach.

Join a growing team, participate in hands-on training, and enjoy benefits starting day one, including medical, dental, vision and a 401(k) plan with company match, plus ongoing development