Bilingual Financial Advisor for Members

U.S. Eagle Federal Credit Union; Albuquerque (NM); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

Short-term disability

Long-term disability

401(k) with company match

PTO accrual (15 days first year)

Paid federal holidays

Birthday day off

Job summary

US Eagle Federal Credit Union is hiring two full-time bilingual positions (40 hours/week) with a flexible/variable schedule Monday through Saturday in Albuquerque, NM. Starting pay is $21.40 per hour, with bilingual differential for all hours worked and comprehensive benefits.

The role serves members in both English and Spanish, emphasizing service, sales, and financial guidance. As a local not-for-profit organization, US Eagle highlights a people-first approach, community impact, and

Qualifications

• One year to three years of similar or related experience.
• A high school education or GED.
• Fluent English and Spanish in a professional setting.

Responsibilities

• Greet members and reference them by name as they enter and exit the branch.
• Provide excellent member service in English and Spanish.
• Make follow-up calls to ensure member satisfaction and suggest products/services.
• Answer inquiries, resolve issues, and back up the Member Representative.
• Maintain knowledge of policies, procedures and regulations including BSA requirements.
• Encourage self-service options like Mobile Banking and online banking.
• Process routine and complex transactions, open accounts, interview for loans and credit cards, and route to underwriting.
• Develop new member relationships using needs-based guidance to meet financial goals.
• Understand and explain share insurance, regulatory rules, fiduciary accounts, and IRA requests.
• Provide professional service and resolve discrepancies timely.
• Other duties as assigned.

Skills

Bilingual English/Spanish

Member service

Sales skills

Microsoft Office

Problem solving

Communication

Education

High school diploma or GED

Tools

Windows OS

Microsoft Office

Job description

US Eagle Federal Credit Union is hiring two full-time bilingual positions (40 hours/week) with a flexible/variable schedule Monday through Saturday in Albuquerque, NM. Starting pay is $21.40 per hour, with bilingual differential for all hours worked and comprehensive benefits.

The role serves members in both English and Spanish, emphasizing service, sales, and financial guidance. As a local not-for-profit organization, US Eagle highlights a people-first approach, community impact, and