Bilingual Field Operations Manager

Hunter Super Techs - TurnPoint; Richardson (TX); On-site; USD 58,000 - 68,000; Full time

Benefits offered by this job

Paid training

Paid holidays

Paid vacation

Career growth opportunities

Supportive management team

Monday-Friday schedule

Job summary

Molly Maid of Plano, Rockwall & Rowlett is seeking a Bilingual Field Operations Manager (English/Spanish) to lead our frontline workforce. You will collaborate with the Operations Manager and Team Leaders to monitor performance, staffing, and customer service quality in a dynamic, hands-on role.

The ideal candidate brings at least 5 years of direct frontline supervision, exceptional communication, and a knack for coaching teams to meet targets while maintaining high service standards.

Qualifications

• Fluent in English and Spanish.
• At least 5 years of experience supervising or managing frontline employees and teams.
• Strong coaching, communication and problem-solving skills.
• Hands-on people-management experience beyond HR or recruiting.
• Proficient with Microsoft Office, especially Excel, Outlook and Word.

Responsibilities

• Oversee field employee and team performance.
• Ensure quality and high-level customer service.
• Coach, develop and hold employees accountable.
• Recruit, hire and train frontline staff.
• Staffing and employee retention strategies.
• Resolve day-to-day employee and operational issues.

Skills

Bilingual English/Spanish

Frontline supervision

Coaching

Communication skills

MS Office (Excel/Outlook/Word)

Tools

MS Office

Job description

Join Our Management TeamAre you a bilingual manager with substantial experience supervising or managing frontline employees and teams?Molly Maid of Plano, Rockwall & Rowlett is looking for an outstanding Bilingual Field Operations Manager (English/Spanish) to join our growing management team.This is a hands-on management position responsible for helping lead and develop our field workforce, ensuring our teams are properly staffed, supported and performing to the high standards our customers expect.Compensation & BenefitsTarget annual compensation: approximately $58,000.High performers can earn approximately $63,000-$68,000 annually by exceeding established performance targets.Compensation includes a guaranteed base of $18 per hour plus a substantial performance incentive, based on clearly defined and measurable performance targets. Performance incentives are calculated and paid monthly.· Paid training· Paid holidays· Paid vacation· Career growth opportunities· Supportive management team· Monday-Friday schedule, with occasional Saturdays as business needs requireAbout the RoleAs our Bilingual Field Operations Manager, you will play a key role in building and managing a successful field workforce.You will work closely with our Operations Manager and Team Leaders, with responsibility for areas including:· Field employee and team performance· Quality and customer service· Coaching, development and employee accountability· Recruiting, hiring and training· Staffing and employee retention· Resolving day-to-day employee and operational issuesThis is a people-management and operations role, not simply a recruiting position.We're Looking For Someone Who:· Speaks fluent English and Spanish· Has at least 5 years of experience directly supervising or managing frontline employees and teams· Has genuine hands-on people-management experience - not simply recruiting, staffing or HR administration· Is confident coaching people, managing performance and holding employees accountable· Has strong communication and problem-solving skills· Is confident using Microsoft Office, particularly Excel, Outlook and Word, and comfortable working with data and spreadsheets· Is organized, dependable and comfortable in a fast-moving environment· Enjoys developing people and building successful teamsExperience in cleaning, housekeeping, hospitality, restaurants, retail, home services or another frontline service environment is helpful, but not essential.Recruiting, staffing or HR experience is valuable as an additional skill but does not replace the required frontline management experience.Why Join Molly Maid?We are a successful and growing business that believes great employees and strong leadership are the foundation of excellent customer service.This is an opportunity to join our management team, develop people, build successful teams and make a measurable contribution to the continued growth of our business.If you're an experienced bilingual supervisor or manager who enjoys leading people and getting results, we'd love to hear from you.Apply today and become part of our management team.