Bilingual Field Care Navigator in Alameda County

Pair Team; San Francisco (CA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Vision and dental coverage

401k

WFH expense stipend

Gas reimbursements

Flexible vacation policy

Equipment provided

Career growth opportunities

Job summary

Pair Team is seeking a Field-Based Care Coordinator in Alameda County to deliver in-person care management to a diverse patient population. You will conduct home visits, support onboarding, and coordinate with primary care, behavioral health, and social services to address medical and social needs.

The role requires 1+ year of field-based coordination, a bilingual English/Spanish capability, and the ability to travel across the county five days a week.

Qualifications

• Bilingual – English/Spanish.
• 1+ years of field based (in person) case management or care coordination.
• Physical location in or near Alameda County with familiarity of the local community and resources.
• Reliable transportation for regular field visits, including patient homes, clinics, community-based organizations, and partner sites.
• Valid driver's license and current auto liability insurance.
• Strong understanding of cultural fluency and the ability to build trust with diverse populations.
• High degree of empathy and ability to remain patient when faced with adversity.
• Demonstrated ability to work collaboratively in a multidisciplinary care team.
• Excellent organizational skills and attention to detail.
• Strong technical skills and comfort learning new systems; experience with tools such as Google Suite, Slack, CRM databases, and basic Excel, Word, email, and video conferencing.
• Reliable, HIPAA‑compliant workspace with a stable internet connection for documentation and team communication.

Responsibilities

• Manage a high-volume, field-based caseload and complete approximately 30 in‑person patient visits per week (up to 120 visits per month).
• Independently manage a busy daily schedule while traveling throughout Alameda County to meet patients where they are.
• Support recurring community-based events and provide care coordination for patients with complex needs.
• Serve as the primary point of contact for members with complex medical, behavioral, and social needs.
• Meet members in person at their homes, in the community, or at partner organizations to complete new patient onboardings, deliver care packages, or collect health readings such as blood pressure.
• Conduct in‑person visits to assess member needs, provide ongoing support, and encourage adherence to care plans.
• Coordinate services, appointments, and referrals across primary care, behavioral health, and social support resources.
• Support care continuity by collaborating with internal care team members including Nurses and Behavioral Health Care Managers.
• Identify and address barriers to care such as transportation, medication access, or health literacy challenges.
• Develop and maintain individualized care plans and ensure follow‑up on all interventions and goals.
• Maintain accurate and timely documentation of all member interactions and care coordination activities.
• Advocate for member needs within the healthcare and social support systems.
• Participate in collaborative care meetings with other members of the care team to review patient panels, discuss progress, and align on care plans.

Skills

Bilingual English/Spanish

Field-based in-person case management

Community familiarity

Transportation and driver's license

Cultural fluency

Empathy and patience

Team collaboration

Organizational skills

Learning new systems (Google Suite, CR

Tools

Google Suite

Slack

CRM databases

Excel

Word

Email

Video conferencing

Job description

Pair Team is seeking a Field-Based Care Coordinator in Alameda County to deliver in-person care management to a diverse patient population. You will conduct home visits, support onboarding, and coordinate with primary care, behavioral health, and social services to address medical and social needs.

The role requires 1+ year of field-based coordination, a bilingual English/Spanish capability, and the ability to travel across the county five days a week.