Bilingual Family Support Specialist II

Urban Strategies, Inc; Baltimore (MD); On-site; USD 42,000 - 60,000; Full time

Job summary

Urban Strategies, Inc. in Baltimore seeks a Family Support Specialist III to provide relationship-based, results-focused support to families across central Baltimore communities.

Through individualized goal setting and regular engagement, the role advances education, health, economic mobility, and housing stability. This position centers families as partners, building trust, identifying strengths, and connecting them to resources that support self-defined goals.

Qualifications

• Bachelor's degree in Social Work, Sociology, Psychology, or equivalent education/experience.
• Fluency in Spanish, including the ability to communicate with bilingual families in both verbal and written settings.
• 3 years of nonprofit or human services experience; direct practice with low-income households; early learning experience a plus.
• Valid driver’s license and automobile availability for home visits.
• Commitment to strengths-based, family-focused service planning and understanding of program philosophies.
• Ability to handle confidential information professionally.
• Independent and proactive work ethic with strong team collaboration.
• Availability for evening and weekend functions as required.
• Strong verbal and written communication skills for diverse communities.
• Effective real-time priority management.
• Excellent organizational, planning, and time management skills.
• Ability to excel in fast-paced, culturally diverse environments.
• Proficiency in MS Office Suite (Advanced Excel) and other common software.

Responsibilities

• Build strong, trust-based relationships with families through consistent, strength-based engagement.
• Conduct intake, assessments, enroll residents in family support program, and visit various locations for resident information gathering.
• Collaborate with families on Development Plans, assist in accessing social services, advocate for service delivery for up to 100 individuals.
• Ensure privacy, track resident data in USI's LEARN system, attend community and program-related meetings.
• Attend and actively participate in weekly supervisory and training staff meetings.
• Visit each Parent Child Plus family at least twice a week, using evidence-based model.
• Coach caregivers on early literacy, language development, and positive parent-child interaction.
• Available for occasional nights/weekends, travel up to 25%, perform administrative tasks.
• Offering consultation services in financial management and goal-setting.
• Hosting in-person and virtual seminars for clients seeking financial literacy management resources and capital access.
• Supporting and promoting the development of the USI CDFI client base.

Skills

Spanish fluency

Verbal and written communication

MS Office Suite

Education

Bachelor's degree in Social Work / related

Tools

Advanced Excel

Job description

Urban Strategies, Inc. in Baltimore seeks a Family Support Specialist III to provide relationship-based, results-focused support to families across central Baltimore communities.

Through individualized goal setting and regular engagement, the role advances education, health, economic mobility, and housing stability. This position centers families as partners, building trust, identifying strengths, and connecting them to resources that support self-defined goals.